What We’re Looking For
A highly organized, disciplined, and proactive individual with strong PMO, project leadership, and cross-functional coordination skills. Someone who can bring structure, rigor, governance, and clarity to complex initiatives while also supporting product ownership tasks when needed.
1. Program & Project Leadership (Primary – 40–50%)
· Lead and manage cross-functional projects and initiatives end-to-end across Product, Technology, Operations, Compliance, and Reporting/MIS.
· Facilitate project planning, milestone creation, execution tracking, and delivery governance.
· Identify, document, and escalate risks, issues, dependencies, and blockers proactively.
· Ensure accurate and timely reporting of project progress, including executive-level updates.
· Conduct post-implementation reviews, lessons learned, and ensure follow-through on corrective actions.
· Support incident management (INC) by coordinating analysis, remediation, and prevention steps with Product & Technology teams.
2. Technology Investment Planning & PMO Governance (25–30%)
· Support technology investment planning including demand sizing, annual planning, and priority alignment.
· Track budget burn, under-burn/over-burn analysis, forecast variances, and alignment with epics/features.
· Coordinate with central Lean Portfolio Management (LPM) / PMO to submit data, consolidate inputs, and facilitate financials management
· Maintain governance dashboards, reports, and metrics for investment utilization and capacity planning.
· Partner with Product Managers on funding requests, reallocation needs, and investment decision-making.
3. Vendor & Third-Party Coordination (10–15%)
· Serve as a coordination point for selected vendors providing technical, operational, or testing services.
· Track vendor deliverables, timelines, performance, and capacity usage.
· Ensure alignment between vendor workstreams, internal product teams, and technology execution teams.
4. Product Ownership & Delivery Support (20–25%)
· Support roadmap planning, prioritization, and intake of business rules and enhancements.
· Gather detailed requirements and write user stories with clear acceptance criteria for compliance-driven or strategic initiatives.
· Support backlog refinement, sprint execution, and UAT for selected workstreams.
· Validate deployments and ensure that fixes, enhancements, and control requirements function as expected.
· Coordinate closely with the Product Manager for prioritization, risk communication, and alignment.
5. Cross-Functional Facilitation
· Partner closely with Business, Operations, Technology, Reporting/MIS, Control Management, and other product teams to ensure alignment.
· Drive clarity, remove ambiguity, and ensure crisp communication between technical and non-technical stakeholders.
· Support change management, readiness activities, and documentation needs across initiatives.
Qualifications
Education
· Bachelor’s degree in Business, Technology, Engineering, or related fields.
Experience (5–8+ years)
· Experience in Project Management, PMO, Business Analysis, or Product Ownership.
· Strong experience working in Agile/Scrum/Scaled Agile environments.
· Exposure to technology investment planning, budgeting, burn analysis, or portfolio governance is highly desirable.
· Experience coordinating with Technology, Operations, Compliance, or data/reporting teams.
· Experience in workflow, case management, or servicing platforms is a plus.
Skills
· Strong project management and execution skills.
· High proficiency in risk/issue management, tracking, governance, and structured reporting.
· Strong analytical skills: ability to interpret data, identify trends, and derive insights.
· Excellent written and verbal communication, documentation, and presentation skills.
· Strong stakeholder management and collaboration skills across cross-functional teams.
· Organized, detail-oriented, and capable of managing multiple priorities.
· Growth mindset, proactive, and resilient in high-volume, high-pressure environments.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Bachelor's degree in Business, Technology, Engineering, or related fields
- Experience in Project Management, PMO, Business Analysis, or Product Ownership
- 5-8+ years of experience
- Strong experience working in Agile/Scrum/Scaled Agile environments
- Exposure to technology investment planning, budgeting, burn analysis, or portfolio governance
- Experience in workflow, case management, or servicing platforms
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
-
Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
-
Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
-
Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
