American Express is on a journey to provide the world’s best customer experience every day. The Commercial Data Office (CoDO) team, within Global Commercial Services (GCS), is focused on powering the best customer experience and business growth through data. With continuous changes in the regulatory environment and innovation through data evolving, CoDO plays a key role in strengthening GCS critical enablers and supporting new opportunities. In partnership with the Enterprise Data Office and across GCS, CoDO is tasked with building new, innovative data solutions for our customers, while adhering to regulations and data management best practices.
The team’s scope is comprised of 3 pillars:
Drive Strategic Growth & Revenue –Defining the vision and roadmap to transform data as a key asset to power business growth.
Modernize Data Management –Ongoing data management, data discovery and collaboration across Global Commercial Services
Ensure Health of the Commercial Business – Striving for 100% reliability of current data platforms and capabilities while developing more agility and scalability for the future
Responsibilities- Lead the vision, strategy, and roadmap for data-driven products and capabilities, ensuring alignment with enterprise objectives
- Translate business goals into well-defined technical requirements and collaborate with Technology teams for effective implementation
- Partner with the Data Office and business stakeholders to design and deliver innovative, customer-focused data solutions
- Drive the conceptualization, integration, and enhancement of data products and platforms within Big Data and Oracle environments
- Manage large-scale datasets to ensure seamless data operations, quality, and performance across platforms
- Assess current-state data governance frameworks, processes, and controls to identify gaps, risks, and improvement opportunities
- Develop and implement remediation plans to strengthen governance, access management, compliance, and data protection practices
- Establish and maintain robust documentation for governance frameworks, processes, and data management practices
- Collaborate cross-functionally with business, technology, and compliance partners to ensure alignment on standards and execution
- Communicate frequently and transparently with stakeholders, providing progress updates, insights, and recommendations to senior leadership.
Academic Background/Past Experience
- Bachelor/Advanced degree in data science, computer science, information technology, information management or statistics from premium institutes.
- Experience in Product Role for data-based solutions for analytics/ capabilities plus demonstrated skills on data/ process automation.
Functional Skills/Capabilities
- Experience in product development & solution designing
- Strong problem-solving
- Experience with agile methodology
- Ability to perform comprehensive root cause analyses
- Excellent written and verbal communication
- Ability to build & leverage relationships and influence broadly
- Results driven with solid project management skills and ability to work on multiple priorities
- Preferred: Expertise in end-to-end automation of solutions
Technical Skills/Capabilities
- Data manipulation with large & complex dataset
- Data management & processing
- Data Quality Management
- Strong proficiency in SQL (mandatory)
- Experience with Oracle databases and Big Data platforms (e.g., Hadoop, Hive, Spark, etc.)
- Understanding of data architecture, metadata management, and data lineage concepts
- Gen AI proficiency
- Experience in data governance, data management, or data compliance roles
- Familiarity with data protection regulations and best practices for data retention and access management
- Excellent analytical and logical reasoning abilities
- Strong documentation and report writing skills
- Effective interpersonal and communication skills for cross-functional collaboration
- Problem-solving mindset with attention to detail
- Governance & Compliance Knowledge
Knowledge of Platforms
- Oracle databases
- Big Data – Hadoop, Pig, Hive, MapReduce & Python
- Collibra and Manta are a plus
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Bachelor or advanced degree in data science, computer science, IT, information management, or statistics
- Experience in a product role for data-based solutions or analytics capabilities
- Experience in product development and solution designing
- Experience with agile methodology
- Strong proficiency in SQL
- Experience with Oracle databases and Big Data platforms (Hadoop, Hive, Spark)
- Data manipulation and processing of large, complex datasets
- Data quality management and data governance experience
- Understanding of data architecture, metadata management, and data lineage
- Experience in data governance, data management, or data compliance roles
- Familiarity with data protection regulations, retention, and access management best practices
- Excellent written and verbal communication, documentation and report writing skills
- Ability to build relationships, influence stakeholders, and manage multiple priorities
- Preferred: expertise in end-to-end automation of solutions
- Preferred: familiarity with Collibra and Manta
- Gen AI proficiency
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
