TransUnion's Job Applicant Privacy Notice
What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.What You'll Bring:
3+ years of experience in IT support or technical support roles
Strong knowledge of Java Core, Spring Boot, Spring Batch, and Spring Framework.
Experience with GUI technologies.
Proficient in analyzing logs and debugging Java applications.
Strong knowledge of Windows/Linux operating systems, networking, and troubleshooting tools.
Experience with ticketing systems.
Excellent communication and interpersonal skills.
Ability to work independently and manage multiple priorities.
Web Services and API’s.
Continuous Integration and Deployment (CI/CD).
Native/Hybrid Mobile application.
Knowledge of cloud principles and practices would be strongly beneficial
Familiarity with monitoring tools.
Scripting knowledge is a plus.
Experience with cloud platforms.
Impact You'll Make:
As a Support Engineer, you will be responsible for handling escalated technical issues from Level 1 support/internal teams, performing in-depth troubleshooting, and ensuring timely resolution of incidents and service requests.
You will work closely with cross-functional teams to maintain system stability and deliver excellent customer service.
Handle escalated support tickets related to Java-based applications and services..
Troubleshoot and resolve issues in Java Core, Spring Boot, Spring Batch, and Spring Framework components.
Provide support for GUI-based Java applications, ensuring responsiveness and usability.
Respond to and resolve technical issues escalated from L1 support/Internal Teams within defined SLAs.
Basic Troubleshoot hardware, software, network, and application issues.
Document solutions and update knowledge base articles.
Collaborate with L3 support, Incident management and engineering teams for complex issue resolution.
Monitor system alerts and logs to proactively identify potential issues.
Assist in software deployments, patches, and upgrades.
Provide support via ticketing systems, email.
Maintain detailed records of support requests and resolutions.
Excellent problem-solving and communication skills.
TransUnion Job Title
Assoc Developer, Applications SupportSkills Required
- 3+ years of experience in IT support or technical support roles
- Strong knowledge of Java Core
- Strong knowledge of Spring Boot
- Strong knowledge of Spring Batch
- Strong knowledge of Spring Framework
- Experience with GUI technologies
- Proficient in analyzing logs and debugging Java applications
- Strong knowledge of Windows/Linux operating systems
- Strong knowledge of networking and troubleshooting tools
- Experience with ticketing systems
- Excellent communication and interpersonal skills
- Ability to work independently and manage multiple priorities
- Web Services and APIs
- Continuous Integration and Deployment (CI/CD)
- Native/Hybrid Mobile application experience
- Familiarity with monitoring tools
- Knowledge of cloud principles and practices
- Scripting knowledge
- Experience with cloud platforms
What the Team is Saying
TransUnion Compensation & Benefits Highlights
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Parental & Family Support — Paid, gender‑neutral parental leave with a gradual return is highlighted alongside adoption/surrogacy/infertility support and backup care through Care@Work. Dependent‑care FSA options and caregiver assistance further bolster family support.
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Healthcare Strength — Day‑one medical, dental, and vision coverage is offered with HSA/FSA options, EAP/therapy sessions, 24/7 support, and wellness programming. Coverage extends to dependents and includes mental‑health resources.
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Retirement Support — A 401(k) plan features no waiting period, an employer match, and immediate 100% vesting. Employees can also participate in an Employee Stock Purchase Plan to build long‑term financial security.
TransUnion Insights
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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TransUnion Teams
TransUnion Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
