They say you are the company you keep - and at Cracker Barrel, we take that seriously. At the Store Support Center, we’re in the business of serving those who serve our guests. Whether you’re designing solutions, telling our story, or setting our teams up for success, your work makes a difference every single day. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we’re all in good company.
What You'll Do - You'll Make the Moment
- Analyze, evaluate and prepare recommendations of data management to support the business need.
- Participates in project team meetings and serves as a system expert for IT. Communicates operational need and priorities to IT leadership.
- Responsible for configuration changes and determining the application testing needs by analyzing the business and system functionality.
- Identify, document and communicate changes to project team.
- Creates, schedules and executes implementation plans to release changes in a controlled manner.
- Validates implementation success.
- Ensures necessary documentation for Sarbanes compliance purposes, PCI, and internal Project Management processes have been completed.
- Ensures updates are communicated to testing and development groups, Store Support, Operations or other departments.
- Provides training of changes to key stakeholders.
- Provides third tier escalation support for the stores.
- Analyze and research any questions reported by stores or other departments. Proactively research potential problems with existing applications.
Experience and Education
Bachelor of Science in Information Technology, Marketing, business, or related field or equivalent work experience in information services.
Ability to lead teams effectively
Technical knowledge of Information Systems including programming, systems development and quality assurance testing processes.
Excellent written and oral communication skills.
Strong organizational skills.
Proficient computer skills including strong knowledge of spreadsheet and database software.
Excellent analytical, problem solving, and decision making skills.
Detail and multi-task oriented.
Focus on You
We're all about making sure you're taken care of too. Here's what's in it for you:
Good Work Deserves Good Pay: Competitive Annual Salary | Annual Bonus Opportunities
Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1| Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program
Grow and Thrive Your Way: Business Resource Groups | Tuition Reimbursement | Professional Development
Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together
Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program
More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!
A Little About Us
Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal.
See for yourself. Apply now.
Cracker Barrel is an equal opportunity employer.
Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.
Skills Required
- Bachelor of Science in Information Technology, Marketing, business, or a related field, or equivalent work experience in information services
- Ability to lead teams effectively
- Technical knowledge of information systems, programming, systems development, and quality assurance testing processes
- Excellent written and oral communication skills
- Strong organizational skills
- Proficient computer skills, including strong knowledge of spreadsheet and database software
- Excellent analytical, problem-solving, and decision-making skills
- Detail-oriented and able to multitask
Cracker Barrel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cracker Barrel and has not been reviewed or approved by Cracker Barrel.
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Strong & Reliable Incentives — Tip-driven roles can see strong earning upside, with servers keeping tips, receiving them daily, and describing “uncapped” potential on high‑traffic shifts. Feedback suggests busy weekends and favorable sections can push take‑home well above base pay.
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Healthcare Strength — Full‑time staff are offered multiple medical plan options, dental (including adult orthodontia), vision, and mental‑health resources through the EAP, with some roles highlighting medical eligibility as early as day one. Wellness platforms and chronic‑condition support tied to enrollment add breadth to the coverage.
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Wellbeing & Lifestyle Benefits — Employees often point to meaningful everyday savings via a 35% restaurant/retail discount and about 50% off shift meals, plus access to perks like the Calm app, gym discounts, and backup family care. Earned‑wage access and pay‑card options provide helpful cash‑flow flexibility.
Cracker Barrel Insights
What We Do
Cracker Barrel is a vibrant business grounded in a clear belief - the goodness of country hospitality. And that's why we're always serving up more than a meal. We show you country-style appreciation, so you can appreciate the moment and know that you're all in good company.
