Associate Customer Support Technician

Job Description
Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Senior Software Engineer (C#, API) to join our team. In this role, you will work in an Agile Scrum team to support development of the browser- native version of Applied Epic with API development for Epic. You will collaborate with Architects, Product Owners, and Scrum team members to deliver high quality technical solutions that answer our clients' business requirements. We are looking for developers to deliver well-written, enterprise scale applications.
What You'll Do

• Collaborate with your team on development and testing to deliver new features and APIs
• Solve technical problems and mentor others by sharing technical knowledge
• Provide comprehensive feedback in design reviews and code reviews
• Assess the impact of changes to identify opportunities and risks
• Lead technical projects, share updates, and receive input
• Author code aligned with internal standards for style, maintainability, and best practices. Advocate for alignment with standards through code review
• Collaborate with Application Architects to confirm technical solutions
• Contribute to documentation to support design discussions

What You'll Need to Succeed
We're looking for someone who:

• Can work remotely or from an Applied Systems office.

Your experience should include some or all of the following:

• 5 + years of professional experience building web applications, web services, REST API development experience
• Experience with C#, TypeScript/JavaScript, SQL Server
• Experience with Git source repositories
• Experience with API Management tools like Apigee or similar
• Experience with Kubernetes
• K nowledge of Agile frameworks, ideally Scrum, and tools like Jira and Confluence
• A bility to communicate in a team-oriented environment to clarify requirements and deliver solutions within committed timelines
• A bility to provide feedback on coding standards through code reviews
• P roven technical abilities, troubleshooting skills, and research abilities
• B achelor-level degree in Computer Science, MIS, or CIS, or equivalent experience

• We proudly support and encourage people with military experience, as well as military spouses, to apply.

Additionally, you may have:

• Enterprise environment experience

What You'll Gain
Benefits from Day One

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) and/or RRSP retirement savings plans with employer match

Work-Life Balance

• Competitive paid vacation time and a free day for your birthday
• Personal/sick time
• Paid holidays
• Flex Time
• Paid parental leave (U.S. candidates)
• Volunteer time off

Empowering Career Growth and Success - We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.
What We Value
We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance - safeguarding and protecting what matters most in people's lives. And there is no more important job than that.
Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status.
Who We Are
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world's largest agency and brokerage management systems provider, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied's people and products enable millions of people worldwide to safeguard and protect what matters most. For 40 years, Applied Systems has led an industry we helped to create with a mission to continuously improve the business of insurance. From partnerships, acquisitions, and insurance innovation initiatives, Applied has focused on efforts to be the indispensable partner in our industry.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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