Associate, Customer Support – ITAD

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Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Salary - $22.00 per hour

The Associate, Customer Support supports the successful delivery of IT Asset Disposition (ITAD) services by coordinating customer requests, transportation activities, asset collections, and service execution.

This position is ideal for a customer-focused professional with experience in customer service, logistics, transportation, distribution, or related operational environments who thrives in a fast-paced setting and enjoys managing multiple priorities.

• Serve as a primary point of contact for customer inquiries related to ITAD services, providing timely and professional support.
• Review customer requests and work orders to ensure information is complete and accurate prior to service execution.
• Coordinate transportation, asset pickups, onsite services, and related logistics activities with internal teams and approved service providers.
• Support fleet scheduling and third-party transportation arrangements to meet customer and operational requirements.
• Communicate service updates, milestones, and exceptions to customers and internal stakeholders.
• Assist in preparing transportation quotations and service estimates using established pricing tools and processes.
• Monitor and manage open service requests through completion, ensuring timely follow-up and issue resolution.
• Maintain accurate records, scheduling information, customer communications, and service documentation within company systems.
• Support chain-of-custody requirements and ensure documentation is completed accurately throughout the asset disposition process.
• Follow established operational procedures, compliance standards, and customer-specific requirements.
• Escalate customer, operational, or service delivery issues when appropriate to support successful outcomes.

• High school diploma or equivalent required; post-secondary education in Business, Supply Chain, Logistics, Operations, or a related field is an asset.
• Minimum 1-2 years of experience in customer service, customer support, logistics coordination, transportation, distribution, operations, or a related field.
• Experience working in logistics, transportation, distribution, reverse logistics, supply chain environments is preferred.
• Strong customer service mindset with excellent verbal and written communication skills.
• Proven ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
• Strong organizational and problem-solving skills with the ability to identify and resolve routine issues independently.
• Experience coordinating schedules, service requests, shipments, transportation activities, or operational workflows is an asset.
• Proficiency with Microsoft Office applications, including Outlook, Teams, and Excel.
• Ability to collaborate effectively across cross-functional teams and external service providers.
• Ability to learn new systems, processes, and technologies in a dynamic operational environment.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.