Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
About Us
As part of its international expansion strategy, Razorpay acquired Curlec, a Kuala Lumpur-based full-stack payments solution, to establish a strong presence in Southeast Asia. Curlec has since become an integral part of Razorpay’s vision to simplify financial operations for businesses across the region. Building on this momentum, Razorpay is now expanding into Singapore, marking its next strategic step in the Southeast Asia growth journey.
NOTE: This role is based in Malaysia. Please apply if you are authorised to work without a sponsorship.
Roles and Responsibilities
As a Customer Success Executive at Curlec, you will play a pivotal role in ensuring the long-term success of our valued merchants using Curlec. Your daily responsibilities will encompass various aspects of customer satisfaction and engagement, including:
- Seamless Onboarding: You will take charge of the onboarding process for new merchants, collaborating with cross-functional teams to ensure that the merchant's onboarding experience is not only smooth but exceptional.
- Responsive Support: Promptly address merchant queries, providing effective solutions within defined Service Level Agreements (SLAs). Your responsiveness will contribute to a high level of merchant satisfaction.
- Internal Advocacy: Act as a dedicated advocate for our merchants within the company. You will gather, analyze, and deliver informed and quantified feedback to relevant teams to enhance the merchant experience.
- Tools and Collaboration: Utilize state-of-the-art Customer Success tools and work closely with the broader Success team to maintain a consistent and exceptional level of service for our merchants.
- Issue Management: Coordinate and manage critical issues by collaborating with our Operations and Engineering teams. Your ability to drive resolutions will be crucial in maintaining high merchant satisfaction.
- Process Refinement: Collaborate closely with the Head of Customer Success to continuously refine and improve operational processes, ensuring efficiency and a customer-centric approach.
Requirements and Qualification
- Bachelor's degree in any field. Preferably 1 - 2 years of experience in Customer Service/Success from banking/fintech/IT industry.
- Fresh Graduates are welcome to apply.
- Enjoys solving problems but prefers preventing them.
- Having a proven track record in understanding complex problems and providing suggestions and solutions to those problems.
- Enjoys building and developing relationships with clients and internal stakeholders.
- Having a strong business acumen will help in your solutioning with clients.
- An ability to stay organized and calm, even in fast paced high pressure situations.
- Self-driven to do your best in any environment and circumstances.
- Experience in prioritizing your time between multiple issues which vary in urgency.
- A strong belief that clients should be at the forefront of our efforts and a commitment to delivering great support and service.
- Strong communication skills are imperative in this role, your ability to convey information clearly and effectively will facilitate successful client interactions, internal collaboration, and process improvements.
What We Do
Power your finance, grow your business.
Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease.
Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money.
#OutgrowOrdinary
We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to.
The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch.
Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly.
Certified cool
We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain.
Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.
