Associate Customer Success Manager

Fullpath by Cox Automotive is a fast growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer Data Platform (CDP) . Our work happens in the fast lane as we bring AI-powered, data-driven solutions to a quickly evolving industry.

Our team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line.

If you are a creative, solutions oriented individual who is ready to put your career in drive, Fullpath is the place for you!

We’re looking for a driven and detail-oriented Associate Customer Success Manager to support and scale our Customer Success efforts across Major Accounts. In this role, you’ll play a key part in delivering exceptional client experiences by supporting campaign execution, managing operational workflows, and partnering cross-functionally to drive results. You’ll work in a fast-paced, data-driven environment where your ability to stay organized, solve problems, and execute with precision directly impacts customer outcomes and business growth. This is an ideal opportunity for someone looking to build a long-term career in Customer Success while gaining hands-on experience with high-impact clients and strategic initiatives.

This is a remote position reporting to the Associate Director of Major Accounts.

• Assisting the Customer Success team with the creation and execution of custom audience lists and campaigns, including dig ad and email marketing campaigns.
• Supporting the development and delivery of client-specific assets and reports, ensuring accuracy and timeliness.
• Creating, customizing, and managing Dynamic Payments offers and other promotional materials as required.
• Monthly support of co-op submission
• Case creation and management of inbound cases through a queue
• Providing ongoing operational support for Major accounts
• Collaborating cross-functionally with internal teams to ensure client requests and project deliverables are executed efficiently and to a high standard.
• Supporting strategic initiatives by helping manage project timelines, resources, and communications.
• Monitoring and maintaining task workflows, escalating issues when needed and ensuring smooth handoffs within the Customer Success organization.
• Continuously identifying opportunities to improve internal processes, automation, and client service delivery.

• Experience working with digital advertising campaign management and/or Automotive customers strongly preferred, but not required 
• Strong interest in career development within Customer Success organization
• High level of competency working with data to drive business focus and decision-making
• Ability to build and implement follow-up processes
• Independent problem-solving skills and adaptivity to change
• Excellent verbal and written communication skills
• Strong work ethic and high energy levels
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future.
• Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role.
• Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity.
• Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication.

At Fullpath, we’re not just building groundbreaking AI—we’re redefining the dealership experience. As part of our team, you’ll have the opportunity to make a real impact while working alongside passionate, forward-thinking individuals who love what they do.

• Competitive compensation & comprehensive benefits—because your well-being matters
• Flexible, family-friendly environment that supports work-life balance
• Global team of innovators, collaborators, and go-getters who challenge and uplift one another
• Cutting-edge AI technology that delivers real value and solves complex challenges for our customers
• Fast-paced startup culture with endless opportunities for learning, growth, and ownership
• A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured

Join us in shaping the future of automotive retail—we’re just getting started.

Annual base starting salary: $65,000 depending on experience and other qualifications of the successful candidate.

Benefits Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match. 

In the meantime, you can get to know us a little better by checking out @lifeatfullpath on Instagram and Facebook.