Location: Remote
Travel: 50%
The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth. Acting as the internal advocate for our customers, you’ll ensure they gain maximum value from our platform—from seamless onboarding and training to proactive support and long-term success.
You’ll be a trusted advisor, guiding customers through their journey with VOLT, ensuring adoption of new features, and helping them achieve their desired outcomes. By building strong relationships, you’ll reduce churn, identify expansion opportunities, and directly contribute to VOLT’s growth.
Key Responsibilities
Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective training to ensure a smooth adoption experience.
Proactive Support & Engagement: Maintain ongoing customer relationships through check-ins, guidance, and best practices to maximize platform value.
Customer Advocacy: Serve as the voice of the customer, relaying valuable insights and feedback to internal teams to inform product improvements.
Retention & Growth: Foster long-term partnerships that drive customer satisfaction, loyalty, and account expansion. Collaborate with Sales on expansion and cross-sell opportunities.
Customer Support & Troubleshooting: Serve as Tier 1 support for customers, resolving issues and escalating complex cases to internal teams for prompt resolution.
Qualifications
5+ years of experience in Customer Success, Account Management, or a related role within SaaS or technology.
Bachelor’s degree in Business Administration or related field.
Exceptional communication, presentation, and relationship-building skills, with proven ability to influence stakeholders at all levels.
Experience in a fast-paced startup environment, with adaptability to shifting priorities.
Willingness to travel 50% for customer engagements (implementation, training, and QBRs).
Skills Required
- 5+ years experience in Customer Success, Account Management, or related role within SaaS or technology
- Bachelor's degree in Business Administration or related field
- Exceptional communication, presentation, and relationship-building skills
- Experience in a fast-paced startup environment with adaptability to shifting priorities
- Willingness to travel 50% for customer engagements (implementation, training, QBRs)
What We Do
Volt AI is real-time video intelligence designed for security teams who never want to miss an incident again. Unlike other solutions that focus on individual camera analytics, Volt unifies your existing systems, allowing for visual tracking of people and objects across various locations on an intuitive 3D map. Volt provides one-click access to critical information, streamlining the incident management process and transforming weeks of work into instant, actionable insights.
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