Jobs at Fullpath

Supports Customer Success Managers by executing and optimizing paid digital advertising campaigns for automotive retail customers. Responsibilities include campaign creation, ad copy, budget updates, pacing, performance analysis, troubleshooting, client onboarding, dashboard training, and optimization recommendations. The role monitors campaign metrics, identifies trends, improves conversions and ROI, and communicates insights to customers and internal teams. This is a remote, part-time, six-month contract requiring 30 hours per week.

Supports Customer Success Managers by executing and optimizing digital advertising campaigns for mid-market automotive customers. Responsibilities include campaign creation, ad copy and budget updates, pacing monitoring, performance analysis, troubleshooting, client onboarding, dashboard training, and providing optimization recommendations. The role uses Google Ads, Facebook Manager, GA4, proprietary ad technology, and analytics to improve campaign conversions and ROI.

Provide Tier 1 technical support for SaaS customers through phone, email, and chat. Troubleshoot and prioritize tickets, manage outages, coordinate escalations with engineering and product teams, and maintain customer communication. The role also involves improving processes, developing technical documentation, monitoring account issues, and supporting global queue operations using CRM, monitoring, API testing, SQL, scripting, and browser diagnostic tools.

Develop and deliver customer training materials, webinars, workshops, and educational resources for Fullpath’s automotive technology products. Partner with Customer Experience, Sales, Product, Marketing, Operations, Learning and Development, Onboarding, and Customer Success teams to increase adoption and retention. Gather customer feedback, translate product capabilities into client value, refine messaging, and tailor consultative training strategies. Conduct extensive domestic travel to dealership locations while managing multiple priorities and challenging customer interactions.

Develop and automate application security tooling, workflows, and AI security agents. Conduct secure code reviews, manage vulnerabilities, promote secure coding standards, and integrate security into R&D and DevOps processes. Build capabilities for detecting malicious activity, triaging alerts, and investigating incidents. The role also includes documenting security product requirements and securing LLM-based and agentic applications across cloud-native environments.

Own the strategy and roadmap for the Customer Data Platform’s data layer and sources. Translate technical architecture decisions into product requirements and business outcomes, lead discovery through launch and adoption, engage customers and CSMs, and partner with engineering on execution. The role requires experience with scaled B2B SaaS products, complex data platforms, integrations, analytical prioritization, US customers, and simplifying technical concepts for nontechnical stakeholders.

Develop and maintain high-performance backend code and web applications. Design APIs and third-party integrations, build microservices, optimize performance, support deployments, and implement automated testing. Collaborate cross-functionally to translate requirements into technical solutions, participate in code reviews, establish development standards, and use AI tools to drive product innovation.

Develop and maintain high-quality backend applications, APIs, integrations, and microservices. Optimize performance, support deployments, implement automated testing, participate in code reviews, and translate business requirements into technical solutions. The role requires strong SQL, cloud platform knowledge, AI tool usage, and collaboration with cross-functional teams while contributing to development standards and innovation.

Supports Customer Success Managers by executing and optimizing paid advertising campaigns for mid-market automotive customers. Responsibilities include developing campaign strategies, creating ad copy, updating budgets, monitoring pacing and performance, troubleshooting issues, training clients on dashboard capabilities, analyzing campaign data, and recommending tactics to improve conversions and ROI. The role also collaborates with Product and serves as an internal advertising resource.

Lead Fullpath's CRM domain end-to-end: define strategy and roadmap, align product and engineering, own delivery and KPIs (revenue, retention, engagement), grow managers, and build an AI-first, data-intensive multi-tenant CRM product.

Lead the CRM business unit end-to-end: set vision and strategy, own product roadmap and engineering delivery, manage PM and engineering leaders, drive KPIs (revenue, retention, engagement, churn), and scale an AI-first, data-intensive, multi-tenant CRM product integrated with dealership systems and third-party data.

Manage relationships with dealership customers to drive product adoption, demonstrate ROI, minimize churn, analyze performance data, and coordinate cross-functional plans to optimize customer lifetime value and revenue opportunities.

Design, build, test, and deploy high-performance backend services and APIs within a microservices architecture. Collaborate cross-functionally to translate requirements, implement automated testing, optimize performance, and integrate third-party services. Drive AI-enabled features, participate in code reviews, and establish development standards while supporting deployments and ensuring code quality and reliability.

Design, implement, and maintain high-quality backend services and APIs for AI-driven products. Collaborate with cross-functional teams, optimize performance, deploy and test features, enforce coding standards, implement automated testing, and participate in code reviews while driving innovation and best practices.

Manage relationships with enterprise automotive customers, drive product adoption and ROI, analyze performance data to reduce churn, collaborate cross-functionally to optimize revenue and customer health, and implement processes to support client success.