The Role
As an Associate Customer Success Manager, you'll support microbiology lab work, quality documentation, and customer service, while aiming to grow into a Customer Success Manager role.
Summary Generated by Built In
Associate Customer Success Manager
- Location: Plymouth, Minnesota (On-site, Monday–Friday)
- Start Date: Immediate
- Compensation: Competitive Salary + Bonus + Equity
- Mission: Revolutionizing how scientists experience regulation-mandated services
- Services: Testing, inspection, calibration, and supply of air filters/equipment parts
- Customers: Pharmaceutical, medical device, and research organizations across the U.S.
- Growth:
- 24 acquisitions in under 3 years
- 13,500+ customers
- Recognized on Inc. Magazine’s 2024 & 2025 Fastest-Growing Private Companies
- Entry-level Associate Customer Success Manager (ACSM) role supporting CSI
- Hybrid role combining:
- Microbiology / lab work
- Quality & documentation review
- Customer support exposure
- Support an existing Customer Success Manager by taking ownership of lab sampling and operational workstreams
- Opportunity to grow into a Customer Success Manager over time
- Ideal for candidates looking to transition from a science background into a client-facing career path
- Perform microbiology sampling and lab-related testing activities
- Review quality documentation and ensure compliance with regulated standards
- Support customer onboarding, service delivery, and ongoing account needs
- Serve as a point of contact for customer requests and internal coordination
- Work closely with Field Technicians and internal teams to support execution
- Assist in monitoring service delivery and identifying potential issues
- Support customer retention and satisfaction through responsive communication
- Analyze basic service data and feedback to improve processes
- Collaborate cross-functionally with:
- Field Service
- Operations
- Sales
- Finance
- Associate’s or Bachelor’s degree REQUIRED in:
- Biology
- Microbiology
- Life Sciences (or related field)
- 0–1+ years of experience (internships or lab experience strongly preferred)
- Familiarity or comfort with:
- Lab environments
- Microbiology or sampling practices
- Quality processes and documentation review
- Detail-oriented with strong organizational skills
- Strong work ethic with a “roll up your sleeves” mentality
- Professional communication and ability to interact with customers
- Comfortable learning new systems and technology
- Thrives in a fast-paced, high-growth environment
- Recent graduate in Biology, Microbiology, or similar field
- Hands-on lab or internship experience
- Naturally curious, proactive, and a go-getter mindset
- Able to quickly learn new processes (expected ramp: ~2–3 months)
- Comfortable balancing operational work with customer interaction
- Mission-driven work supporting scientific innovation and safety
- Hands-on experience in both lab and customer-facing environments
- Clear path into Customer Success Manager and career growth
- High-autonomy, high-performance culture
- Exposure to leading pharma, med device, and research organizations
- Competitive compensation + ownership equity
- Opportunity to help build and shape a growing function
- Equity ownership in SSA
- 401(k)
- Dental insurance
- Health insurance (100% covered for employee + family)
- Life insurance
- Paid time off
- Parental leave
Skills Required
- Associate's or Bachelor's degree in Biology, Microbiology, or Life Sciences
- 0-1 years of experience (internships or lab experience preferred)
- Familiarity with lab environments and microbiology practices
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The Company
What We Do
Scientific Safety Alliance (SSA) is an Inc. 5000 company that provides safety services, including testing, certification, calibration, and maintenance, to scientific and healthcare facilities to ensure operational safety and accelerate innovation.
