Associate Customer Relations

Posted Yesterday
Be an Early Applicant
Mumbai, Maharashtra, IND
In-Office
Entry level
Fintech • Payments • Financial Services
The Role
Manage end-to-end relationships with cooperative and regional rural banks, analyze account performance, support onboarding for NPCI products, resolve operational and technical issues, coordinate compliance and audits, and drive process improvements and automation.
Summary Generated by Built In
Job Details: 1. Account Management • Own end to end relationship management for Co operative Banks and Regional Rural Banks (RRBs). • Analyze account data and performance metrics to drive business growth and improve volumes. • Monitor and maintain defined quality parameters, working closely with banks to enhance overall performance. • Build and sustain strong relationships with key stakeholders, ensuring query resolution within defined TATs. ________________________________________ 2. Project Management • Provide onboarding support to banks for various NPCI products and services. • Ensure timely resolution of all operational, technical, and process related issues for assigned banks. • Coordinate effectively with internal teams and external stakeholders to enable smooth execution of activities and initiatives. ________________________________________ 3. Stakeholder & Compliance Management • Ensure adherence to regulatory requirements, NPCI guidelines, and audit standards across assigned banks. • Act as a single point of coordination for audits, reviews, and compliance related queries. ________________________________________ 4. Process Improvement & Automation • Identify process gaps, inefficiencies, and dependency driven activities. • Drive automation and simplification of repetitive or redundant processes to improve efficiency and turnaround times.
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Mumbai, Maharashtra
2,124 Employees
Year Founded: 2005

What We Do

NPCI is an umbrella organisation for all retail payment systems in India. It was set up with the support & guidance from Reserve Bank of India (RBI) & Indian Banks Association (IBA). A registered company under Section 8 of the Companies Act, 2013. Watch the NPCI Corporate AV - https://youtu.be/RGl9YQ6CB20 Products & Services Unified Payments Interface Unique payment solution which empowers a recipient to initiate the payment request from a smartphone. It facilitates 'virtual payment address'​ as a payment identifier for sending & collecting money & works on single click 2 factor authentication. Immediate Payment Service A 24X7, real time, cost effective, independent channel, retail payment service, introduced by NPCI, empowering customers to transfer money instantly with banks & RBI authorised PPIs across India. RuPay Robust card scheme designed to offer payment products with superior features & processes specifically designed to cater to diverse consumer needs. *99# USSD based mobile banking platform that makes banking services accessible to all the bank account holders on their mobile phones. National Automated Clearing House Centralised payment system developed with an aim to consolidate multiple ECS systems running across the country & provide a framework for the removal of local barriers/inhibitors. Aadhaar Enabled Payment System Bank led model which allows online financial inclusion transactions at micro-ATMs through the business correspondent of any bank using the Aadhaar authentication. e-KYC Electronic way of conducting authentic & real time KYC of a customer using Aadhaar authentication. Cheque Truncation System Electronic image of the cheque is transmitted to the drawee bank by the clearing house, along with relevant information. National Financial Switch Facilitates routing of ATM transactions through inter-connectivity between its member institutions thereby enabling the citizens of the country to utilise any ATM of a connected entity

Similar Jobs

Mondelēz International Logo Mondelēz International

Manager, Accounting & External Reporting

Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Hybrid
Mumbai, Maharashtra, IND
90000 Employees
Hybrid
2 Locations
289097 Employees

JPMorganChase Logo JPMorganChase

Architect

Financial Services
Hybrid
Mumbai, Maharashtra, IND
289097 Employees
Hybrid
2 Locations
289097 Employees

Similar Companies Hiring

Hanover Park Thumbnail
Artificial Intelligence • Fintech • Software • Financial Services
New York, New York
42 Employees
Kepler  Thumbnail
Fintech • Software
New York, New York
6 Employees
Onshore Thumbnail
Artificial Intelligence • Fintech • Software • Financial Services
New York, New York
60 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account