Associate Customer Project Manager

**Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)**

Impact In This Role

Are you ready to shake up the world of customer service? Do you thrive on making connections and finding creative solutions? If you’re passionate about putting customers first in a dynamic, non-traditional environment, we want YOU on our team!

In your role as Associate Customer Project Manager, you will support our US-based customers across multiple industries, and work with manufacturing teams in various global regions. Your agility, service mentality, and technical and communication skills will be essential in helping our customers increase the velocity and quality of their delivered products. You will support program management teams and collaborate with cross-functional stakeholders to address customer needs, resolve issues, and facilitate solutions. This position offers a unique opportunity to learn and grow through hands-on experience and professional development.

Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)
This role will follow a hybrid schedule - 3 nights in office, 2 nights remote

You will report to the Lead of Program Management.

What You’ll Be Doing

• Customer Management: At Fictiv, you will be our customers’ best ally. Work closely with them to ensure a seamless and high-quality experience. 
• Project Coordination/Support: Support Customer Program Management teams in task execution, workflow management,  and system update/maintenance. 
• Case management: Concurrently manage a variety of manufacturing orders with multiple customers and the internal operations teams. 
• Communication: facilitate technical communication between the customers (mostly mechanical engineers) and internal stakeholders. 
• Collaboration: Collaborate and support various cross-functional teams to satisfy internal and external customer requirements. 
• Continuous Improvement: Identify improvement areas and collaborate with the cross-functional team to prioritize and define solutions to increase our efficiency.

Desired Traits

• Bachelor’s degree in Mechanical Engineering and one (1) - three (3) years of relevant experience preferably in the manufacturing industry.
• The work is fast-paced - you will be working in an operations environment with tight deadlines and high standards. You will need to be organized with good time management, prioritization skills and great attention to detail. 
• We obsess over our customers- you will need to be personable and have outstanding communications skills (both written and verbal) and be able to adapt your communication style effectively. Must be fluent in written and spoken English.
• This role requires a self-starter mentality. e want you to be excited by a hands-on, high-performing, results-oriented role and driven to exceed expectations for our clients. Accountability is everything; you say what you do and do what you say.
• Aligned with our culture centered around continuous learning- bring passion to learn about the manufacturing ecosystem and the New Product Development process.