Your role
In this role, you focus on ensuring that CRM data is always up-to-date and key users receive timely support. You work closely with the local Sales managers and global CRM core team to ensure value creation through efficient CRM usage. You play a key role in enabling data-driven development and supporting countries in using CRM.
Key responsibilities
Support the country sales and marketing team key users in day-to-day Veeva CRM activities and act as the local business admin across multiple Countries.
Perform local level admin and configuration tasks, troubleshooting and bug fixing issues across the platforms and associated integrations and change requests.
Act as SME for CRM, digital asset management and marketing automation related technical and business operations topics.
Create training materials to support end-user adoption
Assess, monitor and continuously drive user adoption towards CRM and agreed ways of working, and promote digital customer engagement.
Tailor CRM (and Power BI) reports for local use, identify and resolve data anomalies, maintaining high data integrity
Enable and support tracking of key metrics for commercial and medical excellence
Contribute and implement applicable business rules within the systems, in cross-functional collaboration with Sales, marketing and medical teams
Contribute to the rollout of customer engagement platform capabilities across multiple Countries, and support business objective realization through unified processes and associated data
Identify and implement improvements to streamline operations and enhance efficiency.
Support the business stakeholders in e.g. segmentation & targeting exercises and their implementation and adoption within the applicable platforms
What we expect
Applicable education with minimum of 3-5 years of operational / technical experience on cloud-based Customer Engagement platforms / systems. Knowledge on pharmaceutical industry specific solutions considered advantage.
Good understanding of the Customer Engagement processes and how systems and platforms can support them in a multiple Country level setting
Prior experience on Country or global CRM business admin role would be of added value
Business analysis and analytical capabilities. Ability to understand business requirements and translate them into technical solutions.
Applicable data, analytics and reporting skills to drive decisions and improve processes.
Ownership, initiative and drive. You take accountability of the issues that occur and you are motivated to solve problems and seeing the results of your work in effective use
Team and business first mindset, ability to work, collaborate and communicate effectively with various cross-functional stakeholders to achieve common goals
Fluency in English language
What we offer
- A key role in rolling out Veeva CRM across different markets
- Opportunity to work across global GxCH business and gain understanding on the dynamics of multiple Pharma markets
- Collaborative and international working environment
- Flexible and development-focused workplace
Orion Pharma is a globally operating Nordic pharmaceutical company – a builder of well-being for over a hundred years.
We’re home to more than 4,000 Orionees around the world, and we’re proud to be known as a responsible employer and a great place to work. At Orion Pharma, people are truly valued and trusted, encouraged to grow, and supported by a culture where every voice is heard. We appreciate each other, strive for excellence, and build the future.
Together we develop, manufacture, and market human and veterinary pharmaceuticals and active pharmaceutical ingredients. Our extensive portfolio includes proprietary and generic medicines as well as consumer health products. The core therapy areas of our pharmaceutical R&D are oncology and pain. Proprietary products developed by Orion Pharma are used to treat cancer, neurological diseases, respiratory diseases, and more.
We offer careers with a clear purpose: empowering people to live their lives to the fullest.
About Orion
Skills Required
- Applicable education
- 3–5 years of operational or technical experience with cloud-based customer engagement platforms or systems
- Knowledge of pharmaceutical industry-specific solutions
- Understanding of customer engagement processes and supporting systems in multi-country environments
- Prior country-level or global CRM business administration experience
- Business analysis and analytical capabilities, including translating business requirements into technical solutions
- Data, analytics, and reporting skills
- Ownership, initiative, accountability, and problem-solving ability
- Ability to collaborate and communicate effectively with cross-functional stakeholders
- Fluency in English
What We Do
Orion Pharma is a globally operating Nordic pharmaceutical company – a builder of well-being for over a hundred years. We develop, manufacture and market human and veterinary pharmaceuticals as well as active pharmaceutical ingredients, combining our trusted expertise with continuous innovation. We have an extensive portfolio of proprietary and generic medicines and consumer health products. The core therapy areas of our pharmaceutical R&D are oncology and pain. Proprietary products developed by us are used to treat cancer, respiratory diseases and neurological diseases, among others. In 2025 our net sales amounted to EUR 1,890 million and we employ about 4,000 professionals worldwide, dedicated to building well-being. Product related questions and feedback: https://www.orionpharma.com/feedback Beware of any recruitment scam using Orion Pharma’s name Be cautious of recruitment scams where individuals pose as Orion Pharma employees or authorized recruiters. Orion Pharma will never request payment, personal financial information, or any favours at any stage of our hiring process.
