Associate Content Technical Specialist:
Be a part of Thomson Reuters, where trusted content, cutting-edge technology, and innovation come together.
Associate Content Technical Specialist would be involved in the end-to-end content lifecycle, including content acquisition, system-based content preparation, online content delivery, and post-publication functionality validation. Brings at least 1.5 years of experience in XML-based applications, DTD development, coding, incident management, and monitoring tools.
About the Role:
Production Operations and Process Improvements: Contributes to the seamless implementation of production schedules and active production content cycles. Provides inputs for automation and streamlining opportunities to enhance process efficiency.
Task Management and Problem Solving: Prioritizes tasks effectively, maintaining focus amidst multiple assignments and deadlines to consistently deliver high-quality work. Detail-oriented with good analysis and problem-solving skills, both individually and in team environments.
Team Collaboration and Technical Proficiency: Works effectively with team members, other departments, and virtual or off-site vendors, adhering to organizational guidelines and policies.
Problem Resolution and Process Development: Troubleshoots issues related to information conversion for workflows or product development enhancements.
Documentation and Best Practices: Reviews documentation, instruction manuals, and checklists for workflows and tasks from a currentness perspective.
About You:
Experience Required: Minimum 1 year of experience in E-publishing, Ticketing systems and XML coding.
Technical Proficiency: Good XML (coding, DTD) knowledge is a must, Knowledge of MS office s/w and service monitoring tools would be an added advantage
Candidate should be flexible to work in rotational shifts with rotational week-offs.
Knowledge: XML, DTD, ServiceNow, monitoring tools, incident management, MS Office tools.
Communication and Learning Skills: Possesses excellent verbal and written communication skills in English, capable of articulating thoughts and requirements clearly and concisely to US trainers/stakeholders. Exhibits strong learning agility, understanding new concepts and applying them effectively to work situations.
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What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.
Skills Required
- Minimum 1 year of experience in e-publishing, ticketing systems, and XML coding
- At least 1.5 years of experience with XML-based applications, DTD development, coding, incident management, and monitoring tools
- Good knowledge of XML coding and DTD development
- Knowledge of ServiceNow, incident management, and service monitoring tools
- Excellent verbal and written English communication skills
- Flexibility to work rotational shifts and rotational week-offs
- Knowledge of Microsoft Office tools
What We Do
Thomson Reuters is an AI and technology company that empowers professionals with trusted content, intelligence, and workflow automation. It serves professional markets by combining specialized expertise with digital tools that help customers find reliable answers, make informed decisions, and navigate complex work. Its mission is to help people “know now and navigate what’s next” through technology, data, and authoritative information.
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