Associate Consultant @DARWIN

Company:Mercer

Description:

Consulting skills:

It is expected that the Associate Consultant has a good understanding of Darwin™ capabilities and projects flow and makes sure the quality gates are met in order to assure the quality of the product delivered.

• Accountable for ensuring that delivery best practice is followed throughout the project

• Owns project work stream and make sure all stakeholders and Pod Lead are aware of progress in time

• Be able to manage own workload and shifting priorities

• Manage projects by following the internal methodology, using templates and the process flow described on Confluence

• Review the Scoping Document together with the Client Manager in order to make sure that all tasks are covered and understood

• Update internal project tools (eg. Jira, Zendeks, etc.) in line with the project timescales and budget

• Use the Project Management training to create a Project Toolkit. Keep the Project Toolkit updated on a constant frequency and share with all stakeholders as applicable

• Update project documentation and get Sign-Off from the client

• Actively lead the UAT phase of a project to ensure successful completion. Manage the UAT calls and UAT board with the client

• Review the checklists and coordinate all project activities up to transitioning the project back into Business As Usual

• Ensure the successful and timely delivery of projects/tasks assigned

Technical Skills:

Darwin™ Knowledge - It is expected that the Associate Consultant has basic Darwin™ skills and will spend half of their time configuring Darwin

• Be able to perform simple configuration tasks with no guidance or supervision

• Be able to perform medium or complex configuration tasks with support or supervision

• Be able to design, build and perform unit testing on simple or medium outbound and inbound interface (eg. Payroll report, provider report)

• Perform unit testing of all configuration assigned before going back to the client

• Perform peer review on projects

• Make the necessary changes on Darwin as agreed within the Scoping Document for projects

Quality Management at project level:

• Responsible for performing checks on in-flight projects to review statues / blockers / ensure quality gates are being fulfilled

• Take necessary measures to ensure no configuration incidents happen after Go Live. In case they do occur, proactively follow up and help restore service.

• Be able to explain and apply the delivery processes and methodologies within the project team as well as reinforcing it as best practice. Keep up to date with changes in the process and understand how the change impacts delivery

• Respect quality metrics targets according to Objectives

• Responsible and accountable for overall quality of own projects. Work closely together with QAG resource in order to assure quality standards as detailed by Confluence material

Communication management

• Input in meetings: Produces clear actions/minutes from meetings and circulates accordingly (where required)

• Owns communication on projects assigned: pro-actively informs project and internal stakeholders about status of work

• Relationship management: establish firm relationship internally with Client Management, Admin Tech, Helpdesk, Full Admin departments, or other internal Darwin teams, as applicable to the projects assigned

• Clients: developing Stakeholder management skills to improve relationships with a variety of client sponsors as well as direct project contacts

• Flag any capacity issues to the Pod Lead and project stakeholders and help provide an alternative solution in order to deliver on time

Growth/Development

• New topics: be able to perform basic research of any work related topics for projects or meetings using internal tools

• Prove responsibility for own development: keep objectives tracker updated, ask 360 feedback from colleagues as agreed with Line Manager, identify new areas of development

• Proactively seek opportunities to get involved in different complexity projects in order to demonstrate and develop new and existing skills

• Actively attend trainings: Darwin Enablement for New Joiners, Delivery Specific Trainings, Darwin™ and projects related knowledge sessions. Proactively flag training need to Pod Lead / Line Manager

YOUR EXPERIENCE AND VALUES

• 2+ years experience in software development;

• Exceptional communication skills both verbal and written in English & Romanian;

• Attention to details alongside logical - numerical reasoning;

• Technical (Darwin) skills;

• Quality Management at project level;

• Good understanding of internal processes;

• Internal tools usage;

• Communication management;

• Relationship management;

• Proactivity;

• Responsibility;

OUR BENEFITS & CULTURE

• An opportunity to work in a fast-growing, innovative company with lots of room for progression and career growth;

• A fail-friendly environment that encourages learning and initiative;

• A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);

• 30+ days off (25 legal days off , 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget);

• Performance Bonus scheme

• Matching charity contributions, charity days off, and the Pay it Forward charity challenge;

• Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance;

• We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that's standard working, flex-time working, or working from home

As a company we are committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. Our teams will jointly identify at least one “anchor day” per week on which the full team will be together in person. This unwavering policy is carefully crafted to enhance team unity, inspire creativity, and foster meaningful interactions between our colleagues, to help build our culture and local communities.
 

Darwin is part of Mercer Marsh Benefits (MMB), a 7,000-person strong community of specialists in health, benefits, and employee wellbeing. This affords us a massive opportunity to impact the lives of tens of millions of people around the world. Darwin is changing benefits for good in eight out of the top ten technology companies in the world and has a wealth of clients across a diverse range of sectors. In fact, more than 2 million people are already using our platform.
 

Here at Darwin we don’t just get the job done, we go the extra mile. We strive to achieve one extra degree in all we do. We can do this because we have amazing people who do awesome things.

Wherever we are in the world we inspire connections and take great care to make working at Darwin a rewarding and meaningful career experience.

Darwin™ is a market-leading and specialized global platform that requires specific training and accreditation for consultants to be proficient in delivering programs and projects. Darwin is changing Benefits for Good. Our unique and innovative SaaS (Software as a Service) platform has transformed the employee benefits industry. We are fast paced, ambitious, people-focused and on a journey to innovate and develop products that truly impact people’s lives and the market in which we operate.