Associate Configuration Quality Assurance @DARWIN

Company:Mercer

Description:

The Darwin In Life Operations Delivery team are responsible for implementing Darwin™ to our clients, as well as managing any changes to the clients’ requirements whilst using the platform and its services. The In Life Operations Delivery team plays a critical role in helping our clients realise value from their investment in our technology;

What can you expect

• To work in a very friendly environment with numerous opportunities for professional advancement;
• To receive Darwin™ training and learning the ways of working in the first months within the company;
• To perform manual testing on the builds configured in Darwin™;
• A fast-paced, agile work environment and the opportunity to work with our clients across the globe spanning multiple industries such as big tech, manufacturing, banking, legal and healthcare;

THE ROLE & YOUR MISSION

We will count on you to:

Adhere to the QA methodology and internal working procedures in order to ensure the quality of the delivered product:

• Determine the scope of testing - in order to achieve a complete understanding of the testing criteria, seek information and explanations from appropriate sources and documents;
• Develop and execute medium level test cases/scenarios, based on internal ways of working;
• Understand the defect (bug) management lifecycle process: raise defects in an non-confrontational and clear manner, fix defects and make sure the requirements are met;
• Run regression testing on basic and medium builds after verifying and validating any defects aided;
• Test new features on Launchpad.

Learn and apply the In Life Operations Delivery Team QA processes used in process of delivery alongside with our internal tools:

• Gain a thorough understanding of all Darwin™ areas relevant to testing the end-to-end Darwin™ configuration, as well as the end user experience;
• Use Jira as internal Darwin™ tool for project tracking;
• Gain a good understanding of the delivery methodology and demonstrate you follow it, by adopting the best practices according to your role;
• Ensure the project quality gates have been followed throughout the testing phase.

Manage your activity:

• Under the supervision of more experienced colleagues, manage your own testing delivery and provide regular status reports on in-flight work to your lead;
• Collaborate closely with the project team and the squad lead: provide status on your work, proactively flag delays on your work in case of objective reasons (i.e. re-work is needed, major defects found that affect the functionality);
• Actively be involved in the team meeting discussions;
• Demonstrate responsibility for your own development and career progression;
• Contribute to knowledge sharing sessions and collaborative learning spaces;
• Utilization rate: 85% (time spent working on projects or change requests).

Build relationships & work towards developing yourself:

• Build relationships and establish an effective communication path with the stakeholders you interact with;
• Constantly seek ways of self-improving, with support when necessary, and prove responsibility for your own development (keep objectives tracker up to date);
• Seek out opportunities for developing new skills by reaching to senior members of the team to provide advice on how these can be achieved;
• Provide budding support to new joiners;
• Willing to accept and offer constructive feedback and be open to adopt a healthy perspective on criticism.

YOUR EXPERIENCE & VALUES

What you need to have:

• Proven track record, at least 1 year (quality assurance/quality control/ reporting/data analysis/ EU projects / IT support or similar);
• Proven QA experience; High analytical skills: ability to collect and analyse information, problem-solve, and make decisions;
• Technical skills: ability to perform tasks that require the use of certain tools, and the technology required to master their intended uses in a variety of scenarios;
• Basic knowledge of the software testing process (quality assurance methods & methodologies, defect management process);
• Numerical reasoning & mathematical skills;
• Logical thinking & problem solving skills;
• Organizational skills;
• Good communication skills- both verbal and written;
• Be a good team player by displaying consistent teamwork skills also showing a strong work ethic;
• MS Excel skills (Medium);
• English (B2) and Romanian (C1).

Nice to have but not mandatory:

• ISTQB certification/Accredited QA course;
• Being able to adopt the "break things" or "prove it doesn't work" mind-set;
• Be solutions & process optimization oriented

OUR BENEFITS & CULTURE

• An opportunity to work in a fast-growing, innovative company with lots of room for progression and career growth;
• A fail-friendly environment that encourages learning and initiative;
• A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);
• 30+ days off (25 legal days off , 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget);
• Performance Bonus scheme
• Matching charity contributions, charity days off, and the Pay it Forward charity challenge;
• Core benefits - Pension, Life and Medical Insurance, Meal Vouchers
• Travel Insurance;
• We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that's standard working, flex-time working, or working from home.

As a company we are committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. Our teams will jointly identify at least one “anchor day” per week on which the full team will be together in person. This unwavering policy is carefully crafted to enhance team unity, inspire creativity, and foster meaningful interactions between our colleagues, to help build our culture and local communities.

Darwin is part of Mercer Marsh Benefits (MMB), a 7,000-person-strong community of specialists in health, benefits, and employee wellbeing. This affords us a massive opportunity to impact the lives of tens of millions of people around the world. Darwin is changing benefits for good in eight out of the top ten technology companies in the world and has a wealth of clients across a diverse range of sectors. More than 4 million people are already using our platform.

Darwin™ is a market-leading and specialized global platform that requires specific training and accreditation for consultants to be proficient in delivering programs and projects. Darwin is changing Benefits for Good. Our unique and innovative SaaS (Software as a Service) platform has transformed the employee benefits industry. We are fast-paced, ambitious, people-focused and on a journey to innovate and develop products that truly impact people’s lives and the market in which we operate.

Here at Darwin, we don’t just get the job done, we go the extra mile. We strive to achieve one extra degree in all we do. We can do this because we have amazing people

who do awesome things. Wherever we are in the world we inspire connections and take great care to make working at Darwin a rewarding and meaningful career experience.