Conduct regular operational audits across entire Operations to ensure full compliance with
company policies, SOPs, and service standards.
Monitor compliance related to uniforms, safety equipment, company assets, mobile applications,
, attendance, and operational procedures, identifying and reporting any violations.
Audit vendor operations by reviewing timesheets, staffing records, attendance, payroll-related
documentation, and contractual compliance to ensure accuracy and adherence to agreed
standards.
Investigate operational violations, misuse of company assets, policy breaches, and process
deviations, providing detailed reports and recommendations for corrective and preventive
actions.
Prepare compliance reports, audit findings, and performance dashboards, highlighting trends,
recurring issues, and improvement opportunities for management.
Partner closely with Operations, Vendor Management, HR, Customer Experience, and Fleet
teams to ensure timely resolution of audit findings and successful implementation of corrective
action plans.
Support the development and continuous improvement of operational SOPs, compliance
checklists, and audit frameworks to strengthen operational governance.
Monitor compliance KPIs, conduct follow-up audits, and ensure corrective actions are effectively
implemented across all operational sites..
Own the governance of the vendor penalty process by auditing penalty applications, ensuring
full adherence to the approved penalty scheme, identifying discrepancies, and recommending
corrective actions when required.
Bachelor's degree in Business Administration, Operations Management, Logistics, or a related
field..
2–4 years of experience in Operations, Compliance, Quality Assurance, Audit, or Retail
Operations,
Experience conducting operational audits and compliance reviews is highly preferred Strong
analytical and investigation skills with excellent attention to detail.
Excellent reporting and communication skills.
Advanced proficiency in Microsoft Excel; Power BI is a plus.
Ability to work independently, conduct field visits, and manage multiple operational locations.
Skills Required
- Bachelor's degree in Business Administration, Operations Management, Logistics, or related field
- 2-4 years of experience in Operations, Compliance, Quality Assurance, Audit, or Retail Operations
- Experience conducting operational audits and compliance reviews
- Strong analytical and investigation skills with excellent attention to detail
- Excellent reporting and communication skills
- Advanced proficiency in Microsoft Excel
- Proficiency with Power BI
- Ability to work independently, conduct field visits, and manage multiple operational locations
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
