At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
The Associate Client Support Analyst role provides Level 2 technical support for CoreLogic Insurance Solution clients. The opportunity includes ensuring our clients are supported in the seamless use of our products. The Associate Client Support Analyst will work closely with the Level 1 client support agents to monitor and maintain performance levels.
Job Duties:
- Perform quality review of responses to the clients
- Support Level 1 client support agents with feedback and training
- Follow up on escalated tickets with internal departments
- Maintain and communicate knowledge of products and new releases
- Document critical support information and standard operating procedures
- Provide technical support for software including system queries, reporting, troubleshooting, documenting problems and resolutions, and assessing the impact of issues
Job Qualifications:
- Strong customer service skills to help maintain relationships and build rapport
- Excellent written and oral communication skills
- Thoughtful problem-solving capability
- Adaptability in learning new systems with speed and ability to multi-task
- Experience performing network troubleshooting
#LI-Remote
Annual Pay Range:
46,300 - 59,488 USD
Application Window:
This opportunity is expected to remain posted through the date identified below, subject to business needs.
2024-10-10
CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.
CoreLogic's Diversity Commitment:
CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
EOE AA M/F/Veteran/Disability:
CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.
Please apply on our website for consideration.
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What We Do
With boundless passion and commitment, our 5,000+ team members share a singular focus: to help millions of people find, buy, and protect the homes they love. As a leading provider of gold standard data, analytics and platforms, CoreLogic enables real estate professionals, financial institutions, insurance carriers, government agencies and other housing market participants to help people make their dream of homeownership a reality.
