Job Overview
This role is vital in ensuring Bazaarvoice customers receive the maximum possible value from their contracted services and achieve stated goals in the areas of Social & E-Commerce. You will leverage innovative technologies to support some of the world’s leading brands.
Our Client Success Managers (CSMs) own the long-term relationship between Bazaarvoice and our clients. CSM are strategic consultants. They provide business solutions and platform optimization to their clients. CSMs also partner with Account Directors who own renewal and commercial conversations.
This role is pro-active and dynamic. Each CSM will need strategic planning skills and the ability to provide value-based messaging to articulate the tangible value of Bazaarvoice and to motivate client action. CSMs will also need to manage priorities across a varied portfolio of 70-80 accounts.
Each CSM is responsible for the care of a diverse, named portfolio of accounts in North America. CSMs leverage a variety of methods to drive adoption, increase satisfaction, mitigate risk, and identify opportunities for expansion. These methods are a blend of direct, digital, live, and pre-recorded content. As a CSM, you will use strategic recommendations to drive value in our partnership and help our clients achieve their desired business outcomes.
Key Responsibilities:
● Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships.
● Observe and track trends across portfolio analytics to recommend best practices.
● Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, etc).
● Discover and influence client’s internal metrics for success working with Bazaarvoice, and ensure the client knows how to achieve and measure those results to maximize ROI.
● Help key stakeholders and client c-level team understand the value they are receiving from Bazaarvoice.
● Manage client health by identifying and documenting risks, and working with cross-functional team members to develop successful client outcomes.
● Promote new feature adoption to enhance client satisfaction and program performance.
● Prioritize and effectively blend tech-driven, 1:many, and 1:1 client interactions across a diverse portfolio of SMB accounts.
Skills and Experience Necessary for the Role:
● 2-4 years of experience in account management or client success roles with US clients, ideally within software, online and/ or other marketing/ e-commerce technologies.
● Skillful in time management, organizational systems, and prioritization.
● Ability to manage high volume of accounts and directly own client relationships concurrently.
● Sufficient in meeting deadlines and expectations with minimal supervision.
● High level of comfort with Microsoft Office and Google suites.
● Outstanding oral, written, and client-facing presentation skills.
● Comfortable communicating across multiple methods with both known and unknown points of contact including c-level executives
● Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations.
● Curious mindset and strong desire to learn.
● Customer-centric oriented with a focus on delivering value (KPIs definition tracking).
● Experience with Gainsight and Salesforce a plus, but not required.
● Working hours: 2:30pm-11:30pm IST
This role supports global clients and operates from 2:30 pm – 11:30 pm IST
Ideal for candidates who prefer afternoon start times and flexible mornings
Opportunity to collaborate with North America based teams and clients, gaining global exposure
- Disclaimer:All Official communications from Bazaarvoice recruitment originates strictly from our verified domain (@bazaarvoice.com). Bazaarvoice does not send recruitment emails from different domains.
Bazaarvoice never requests payment / financial deposits as part of our selection process. All legitimate career opportunities and application details are listed on our official careers page. (https://www.bazaarvoice.com/company/careers/)
Bazaarvoice is not responsible for any unauthorized emails or interactions originating outside the official web domain.
Skills Required
- 2–4 years of experience in account management or client success roles with US clients, ideally in software, online, marketing, or e-commerce technologies
- Strong time management, organizational, and prioritization skills
- Ability to manage a high volume of accounts while owning client relationships
- Ability to meet deadlines and expectations with minimal supervision
- High proficiency with Microsoft Office and Google Workspace
- Outstanding oral, written, and client-facing presentation skills
- Ability to communicate through multiple methods with contacts including C-level executives
- Positive, self-starting attitude and willingness to exceed expectations
- Curiosity and strong desire to learn
- Customer-centric approach focused on delivering value and tracking KPIs
- Experience with Gainsight and Salesforce
Bazaarvoice Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bazaarvoice and has not been reviewed or approved by Bazaarvoice.
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Leave & Time Off Breadth — Time off is considered flexible, with unlimited PTO and paid volunteer time available alongside a hybrid/flexible-remote setup. Paid sabbaticals after a tenure milestone are highlighted as part of the package.
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Parental & Family Support — Paid parental leave for primary caregivers is consistently presented as a strong component of the offering. Family medical leave options are also documented.
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Wellbeing & Lifestyle Benefits — Mental health support via a dedicated platform, recognition programs, ERGs, and a companywide volunteering tradition are emphasized. Company events and regular all-hands reinforce a wellbeing and community focus.
Bazaarvoice Insights
What We Do
Each month in the Bazaarvoice Network, more than a billion consumers create, view, and share authentic user-generated content including reviews, questions and answers, and social photos across more than 11,500 global brand and retailer websites. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions help brands and retailers reach in-market shoppers, personalize their experiences, and give them the confidence to buy.
