Easy Apply
Be an Early Applicant
KPA helps organizations keep people safe, protect their business, and elevate compliance.
The Role
The Associate Client Success Manager drives client engagement, retention, and utilization of KPA's software, maintaining client relationships and managing accounts effectively.
Summary Generated by Built In
Founded in 1986, KPA is a leading provider of Workforce Compliance software and consulting services. We succeed if our clients can send their employees home at night, having not experienced a workplace accident or injury. The combination of software, consulting, and training helps clients identify, remedy, and prevent workplace safety and compliance problems so they can focus on what’s important – their core business.
Help us help keep people safe and businesses working efficiently. Named as one of Built In Colorado’s Best Places to Work for six years in a row, KPA is made up of talented individuals working together for the greater good. We’re here to help our clients build safe, thriving organizations, and we’re looking for people with a common goal to help us do it.
Position Description:
The Associate Client Success Manager is responsible for driving the engagement, and on-going success of KPA’s client base. The objective of the Associate Client Success Manager is to drive client retention and renewals and increase client utilization of our online software solution. The Client Success Team is a rapidly expanding team within KPA, leading our growth as a SaaS company.
Key Responsibilities:
- Build strong relationships and know each of your clients
- Drive engagement with KPA products and services through ongoing calls, regular interactions and conducting business reviews with the Field Services organization and other departments.
- Achieving annual contract renewals.
- Understand the full functionality of the KPA product suite, features and benefits, and competitive position in order to best support KPA clients Determine an appropriate action plan to address client issues.
- Identify customer challenges and proactively suggest better solutions.
- Nurture and grow relationships with KPA’s clients.
- Maintain detailed CRM records to document and progress.
- Performing historical tasks needed by the business in a timely and efficient manner
Success Criteria:
- Ability to manage accounts independently and efficiently, within the parameters and guidelines of the Client Success Processes and Procedures.
- Extremely dynamic personality with an effective style of communication.
- Ability to prosper and self-motivate in a fast-paced, self-directed, entrepreneurial environment.
- Ability to work both independently and in a team environment.
- Excellent organization and time management skills.
- Ability to manage workload through a CRM; Salesforce experience a plus.
- Demonstrates KPA’s core values: Integrity, Helpfulness, Excellence, Agility, Respect, and Teamwork.
- Proven dedication to developing strong client relationships and the ability to adapt style to the audience and manage different personalities in order to interact with a range of clients in a professional, credible manner.
Job Qualifications
- Minimum of 2 years in a customer-facing role, ideally in a Software as a Service (SaaS) company
- Ability to build relationships and become a trusted partner to your assigned clients
- Ability to communicate and resolve complex problems in a way that's digestible to others
- Detail-oriented and able to prioritize multiple projects and deadlines simultaneously
- Bachelor’s Degree or equivalent experience preferred
- Technically inclined - experience learning a variety of software platforms. Training others on a software platform a bonus
- The ideal candidate will be located in Mountain or Pacific Time Zone.
Compensation
- $54-56K annual salary
- Quarterly retention bonus, annual target of $12,500
Don’t meet every job requirement? At KPA, we are dedicated to building a diverse, inclusive, and authentic workplace. Studies have shown that women and people of color are less likely to apply unless they meet every requirement. If you’re excited about the role but your past experience doesn’t align perfectly with every qualification, we still encourage you to apply! You might just be the right candidate for this or other roles.
As a growing company KPA values its employees by supporting them with a full benefits package including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid and Floating Holidays, 401k with Company match and immediate vesting, Company-funded Life Insurance, Employee Assistance Programs, and No-cost Mental Health Benefits.
About KPA
Founded in 1986, KPA is a leading provider of Environment, Health & Safety (EHS), and Workforce Compliance software and consulting services. KPA solutions help clients identify, remedy, and prevent workplace safety and compliance problems across their entire enterprise. The combination of KPA's software, consulting services, and award-winning training content helps organizations minimize risk so they can focus on what's important—their core business.
We are passionate about what we do, how we do and why we do it. Our culture is driven by the KPA core values – Integrity, Helpful, Excellence, Agile, Respectful, and Teamwork. Success will be determined by the capabilities, energy and character of the people we bring into our organization and the performance they achieve.
KPA, with headquarters in Colorado and teammates throughout the United Sates, is recognized as one of Colorado's Best Places to Work to Work by Built In Colorado for 2025, making the list six years running.
KPA is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast-feeding and/or pregnancy-related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally-protected status in accordance with the requirements of all federal, state and local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Please see our Candidate Privacy Notice here
Top Skills
Salesforce
What the Team is Saying
Brandon
Client Support Manager
Marnie
Office Manager
Jordan
Talent Acquisition Partner
Meghan
Human Resources Generalist
Matt
Client Success Manager
Emma
Senior Financial Analyst
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
KPA solutions help clients identify, remedy, and prevent workplace safety and compliance problems across their entire enterprise. The combination of KPA’s easy-to-use software platforms, consulting services, and award-winning training content helps organizations minimize risk so they can focus on what’s important—their core business. For nearly 40 years, KPA has helped 10,000+ clients achieve regulatory compliance, protect their business, and keep people safe.
Why Work With Us
Since 1986 we have been refining the core values with which we work together as a team and with our clients. Do you align with our core values of Integrity, Helpfulness, Excellence, Agility, Respectfulness, and Teamwork? It is these core values that promote our success through both organic growth and integrating acquisitions.
Gallery
KPA Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
KPA operates in a hybrid, remote-first work environment where daily office attendance is optional and teams get together in-person for collaboration.
Typical time on-site:
Flexible
Westminster, CO
Our headquarters is located in the CirclePoint Corporate Center in Westminster, right off US 36 between 104th and 112th. Minutes from the Westminster Promenade, a major entertainment and food hub.
