The Role
Build the company’s SaaS marketplace success function from scratch as its first retention team member. Develop customer success processes, identify and solve customer problems, drive retention, build strong customer relationships, learn AWS and related technical concepts, and communicate fluently in English and Hindi. The role requires high ownership, initiative, diligence, and a willingness to work in an ambiguous zero-to-one environment.
Summary Generated by Built In
You will build a success function for Saas Marketplace from scratch.
While this is exciting, we will be upfront: this role won't be easy. Zero to one is always difficult. There will be confusion and chaos. Of course, you will get help. We are in this together. But you have to decide if you are up for it, and that's what we'll test in our interactions.
But do not apply if your primary motivation towards applying is a remote job. We are building a business here. So, we expect high ownership and proactiveness. And we mean it. Yes we are remote, but that should not be a criteria for application.
Our platform: bizdeals.gonuclei.com (AWS drives our bulk of the business)
Who are you?
We want to hear your story around the skills below.
- Extreme ownership: Do you know the book? Why are you interested in the retention part of the business? What drives you? How will you demonstrate ownership?
- Problem solving: As the first person on the retention team, there won't be set processes. You will co-build with us. Observe the challenge, define the problem and probable solutions, and execute.
- Diligent and hard-working: I mean it.
- Think you don't have a topic to discuss with the customer. Will they still spend 10 minutes on a call with you? If yes, you know how to transcend a professional relationship.
- Learnability: You will have to understand what AWS is and learn a few technical concepts. Think about what you've learnt in the last 6 months.
- Communication: Good energy, voice modulation, fluency in English and Hindi. We mean it.
- 1-2 years of experience managing customers, any role would do. It's okay if you don't have relevant work experience, as long as you want to learn how to build something from scratch.
Task
Bring a one-pager before our first conversation, sharing your ideas on how to build a great success function. What should we do, what should we avoid? You're welcome to use AI to brainstorm ideas, but the write-up itself should be in your own words, not AI-generated.
Skills Required
- 1–2 years of experience managing customers in any role
- Fluency in English and Hindi
- Strong communication skills, including voice modulation and positive energy
- Ability to learn AWS and technical concepts
- Problem-solving ability and willingness to build processes from scratch
- High ownership, proactiveness, diligence, and hard work
- Submit a one-page proposal describing how to build a great customer success function before the first conversation
Am I A Good Fit?
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The Company
What We Do
Nuclei is a fintech SaaS and ecosystem-platform company that helps banks and telecom firms turn digital channels into full-fledged marketplaces. Its plug-and-play platform and merchant-marketplace SDK let partners embed third-party services such as travel, hotel, flight, bus-booking, recharge, and other retail experiences inside banking or telecom apps. The company provides integrations, payment flows, and partner-enabled journeys to deepen customer engagement and capture retail spend.
