Associate - Client Services

Posted 19 Days Ago
Be an Early Applicant
Bangalore, Bengaluru Urban, Karnataka, IND
In-Office
Junior
Financial Services
The Role
Serve as primary operational contact for assigned clients, manage incidents to resolution, ensure SLA compliance, drive process improvements, support operations projects, coordinate development and conformance tests, and maintain strong client relationships through proactive communication.
Summary Generated by Built In
Key accountabilities • Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner • Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed • Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives. • Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks • Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients Your profile • Strong financial background and a good knowledge / understanding of the various activities of Euronext direct & indirect client base. • Prior relevant Client Services experience • High standards of service delivery to clients and ability to create strong relationships • Strong analytical and organization skills and problem-solving attitude • Experienced with project management and ability to monitor • Strong verbal communication skills both internally and externally

Euronext Values

Unity

•        We respect and value the people we work with

•        We are unified through a common purpose

•        We embrace diversity and strive for inclusion

Integrity

•        We value transparency, communicate honestly and share information openly

•        We act with integrity in everything we do

•        We don’t hide our mistakes, and we learn from them

Agility

•        We act with a sense of urgency and decisiveness

•        We are adaptable, responsive and embrace change

•        We take smart risks

Energy

•        We are positively driven to make a difference and challenge the status quo

•        We focus on and encourage personal leadership

•        We motivate each other with our ambition

Accountability

•           We deliver maximum value to our customers and stakeholders

•           We take ownership and are accountable for the outcome

•           We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.      

Skills Required

  • Strong financial background and knowledge of Euronext client activities
  • Prior relevant Client Services experience
  • High standards of service delivery and ability to create strong relationships
  • Strong analytical and organizational skills and problem-solving attitude
  • Experience with project management and ability to monitor projects
  • Strong verbal communication skills internally and externally

Euronext Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Euronext and has not been reviewed or approved by Euronext.

  • Equity Value & Accessibility Share ownership is broadly accessible through an all‑employee program with annual performance share grants, extending participation in long‑term value. Equity components are positioned as a standard part of the total rewards mix across the group.
  • Strong & Reliable Incentives Variable pay includes annual performance bonuses tied to individual, company, and ESG objectives alongside long‑term performance shares. Incentive mechanisms are presented as structured and market‑aligned within a clear fixed‑plus‑variable framework.
  • Parental & Family Support Policies protect pay outcomes during paid parental leave and include salary reviews following maternity leave. Family support is reinforced by generous parental and family medical leave described for at least one subsidiary.

Euronext Insights

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The Company
HQ: Amsterdam
1,463 Employees

What We Do

Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets, to accelerate innovation and sustainable growth. It operates regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway and Portugal. With close to 1,930 listed issuers and around €6.8 trillion in market capitalisation as of end March 2023, it has an unmatched blue-chip franchise and a strong diverse domestic and international client base. Euronext operates regulated and transparent equity and derivatives markets, one of Europe’s leading electronic fixed income trading markets and is the largest centre for debt and funds listings in the world. Its total product offering includes Equities, FX, Exchange Traded Funds, Warrants & Certificates, Bonds, Derivatives, Commodities and Indices. The Group provides a multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central securities depositories in Denmark, Italy, Norway and Portugal. Euronext also leverages its expertise in running markets by providing technology and managed services to third parties. In addition to its main regulated market, it also operates a number of junior markets, simplifying access to listing for SMEs. For the latest news, go to euronext.com or follow us on Twitter (twitter.com/euronext)

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