Associate Claims Analyst

Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.

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When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength.

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The Associate Claims Analyst processes, negotiates, and settles product liability claims for FBIN products globally.

RESPONSIBLIITIES:

• Independently manage assigned claims throughout the claim lifecycle
• Analyze and process product liability claims
• Evaluate claims for validity and proper valuation
• Collaborate with technical experts to execute product testing
• Validate cause of claim against known or unknown defects and review findings with FBIN technical experts
• Open VOC or CAPA requests as necessary
• Develop strategies to manage claims to an appropriate and timely resolution
• Negotiate claim settlements up to designated authority level
• Close and process claims in a timely fashion
• Receive claims through various channels including phone, email, mail, worklist or the contact center
• Open claims by creating tickets within the claims management system while ensuring accurate and detailed documentation 
• Communicate with claimants to gather information including photographs, statements, and evidence
• Regularly communicate with external stakeholders including insurers, attorneys, sales reps, builders, plumbers, retailers, wholesalers, and consumers
• Receive, process, and store evidence
• Support team and cross functional projects and continuous improvement efforts
• Monitor claim trends to mitigate future risk
• Travel to customer sites to support claims-related activities as necessary

• 5+ years of experience in claims management  
• Excellent written and verbal communication skills for interacting with all levels of staff, customers, suppliers, and operations
• Proficient in processing and communication tools: SAP, Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, Teams, and internet navigation
• Ability to manage multiple tasks and priorities in fast paced, changing environment
• Ability to travel up to 10%

PREFERRED QUALIFICATIONS:  

• Bachelor’s Degree

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $40,000 USD - $66,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.

Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com.

Equal Employment Opportunity

Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information.

Important Notice: Protect Yourself from Fraudulent Job Postings

To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.