Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).
As an Associate in the Channel Partnerships Operations team, you'll be at the forefront of our commitment to partner success. Your role will be pivotal in ensuring that our partners receive the highest level of support and service, enabling them to maximize their potential with our platform. . You’ll be closely involved during their onboarding and post-onboarding journeys, assisting them as required.
What you’ll be doing:
- You’ll be the go to person for our partners, assisting them and ensuring they receive timely and effective resolutions.
- Work with multiple cross-functional teams including but not limited to FinOps, Tech Support, Banking Ops, Biz-Ops, Activations, Engineering etc to unblock partner queries
- Work closely with Account managers whenever required to ensure the best experience is delivered to our partners.
- You should be able to understand the issue/problem statement, break down the problem statement to identify root cause, and liaise with cross-functional teams to drive resolution
- You will be responsible to update various forums and channels on progress of various tickets.
Why you’ll love working with us:
- Join a team that thrives on innovation and is passionate about leveraging data and technology to solve complex partner queries.
- Your contributions will directly impact our partner’s experience with our platform, which in turn contributes to our company's growth.
- Experience a supportive and inclusive work environment where teamwork is valued. You'll collaborate closely with talented professionals from various cross-functional teams, fostering personal growth and collective success.
Mandatory Qualifications :
- Good understanding of payment processes is preferred.
- Exposure to working in a fast-paced, high-pressure, multiple stakeholder environment is a must.
- Good written and oral communication skills are a must.
- Ability to coordinate and manage cross-functional and senior stakeholders, both internal and external.
- Tool Knowledge of Freshdesk, Salesforce and Looker is preferred
- Analytical and problem solving mindset with basic excel skills
Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.
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What We Do
Power your finance, grow your business.
Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease.
Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money.
#OutgrowOrdinary
We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to.
The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch.
Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly.
Certified cool
We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain.
Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.
