About Aptia
Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better.
In an underserved market, with huge potential for growth, Aptia serves 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives.
And we are expanding. Aptia Group is not only fuelled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.
Specialist. Responsive. Thoughtful. These aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.
If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role.
Job requirements
Job Summary: As an Order to Cash (O2C) Associate, you will be responsible for supporting the end-to-end O2C process within the organization. Your role will involve handling order management, invoicing, collections, and cash application activities to ensure timely and accurate processing of customer orders and payments. You will collaborate with cross-functional teams to resolve issues, optimize processes, and deliver excellent customer service.Key Responsibilities:Order Management:- Process customer orders received via various channels, ensuring accuracy and completeness.
- Review sales contracts, pricing agreements, and terms to verify compliance and resolve discrepancies.
- Coordinate with sales and marketing teams to expedite order fulfilment and delivery.
- Ensuring timely completion of timesheet and upload of expenses against project codes in the system.
- Reviewing and maintaining accuracy of time and expenses against project codes.
- Generate and distribute invoices to customers accurately and in a timely manner.
- Verify invoice accuracy, including pricing, discounts, and tax calculations.
- Identify and provide data for accrual of unbilled time, expenses and fees / charges.
- Resolve billing discrepancies and disputes promptly to ensure timely payment processing.
- Monitor accounts receivable aging reports and follow up with customers to collect outstanding balances.
- Respond to customer inquiries, disputes, and billing queries in a professional and timely manner.
- Collaborate with Ops, sales and customer service teams to address customer issues and resolve payment disputes.
- Daily bank statement downloads and apply customer payments accurately and reconcile accounts receivable transactions.
- Process incoming payments from various sources, including checks, wire transfers, credit card payments, and electronic funds transfers.
- Investigate and resolve unapplied cash, unidentified payments, and payment posting errors.
- Ensure proper coding and allocation of payments in accordance with customer remittance advice.
- Wrong pocket – identifying and returning any wrong pocket items received in the revenue account.
- Responding to Bank Reconciliation queries from the GL Team.
- Basic understanding of accounting and financial principles and practices related to accounts receivable.
- Excellent analytical, problem-solving, and decision-making skills.
- Effective communication, interpersonal, and customer service skills (Mandatory)
- Ability to prioritize tasks, manage time effectively, and meet deadlines.
- Attention to detail and accuracy in data entry and record-keeping.
- Flexibility to work per shift requirements in busy multinational environment.
- Experience with ERP software and systems, such as QuickBook, SAP, Oracle, NetSuite etc.
- Prior knowledge of MS Dynamics is a plus.
- Proficiency in technical tools like MS Excel, MS Word and PowerPoint.
- 3-5 years of experience in order management, billing, collections, cash applications or accounts receivable roles.
- Previous working experience from Service industry.
- Experience in global market strictly from UK, US and Europe.
How to apply
If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.
Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.
If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
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What We Do
Aptia is a trusted provider of employee benefits and pensions administration services, with offices in the UK and U.S., supported by shared services in India and Portugal. It manages programmes covering over seven million people and serving more than 1,100 clients. Aptia delivers efficient and reliable solutions that ensure the smooth management of pension plans and employee benefits programmes. Our dedicated team of experts combines in-depth knowledge with leading technology to simplify the administration process.
