Jobs at Aptia Group

Leads and transforms the Scheme Events pension administration function for multiple clients, including BPA and Pensions Dashboard work. Oversees processes, compliance, technology-enabled automation, budgets, reporting, client experience, and stakeholder relationships. Indirectly manages and mentors approximately 110 professionals across onshore and offshore teams while driving operational efficiency, accuracy, scalability, continuous improvement, and alignment with business growth objectives.

Senior Architect role at Aptia, a professional services firm serving pensions, health, and insurance clients. The provided description contains company information, application instructions, and diversity commitments, but no specific responsibilities or qualifications for the position.

Administer retirement pension benefits, manage daily processing, audit transactions, provide timely updates to stakeholders, improve processes, communicate with onshore partners, and ensure compliance with internal and client policies.

Provide expert pensions administration including complex member and scheme calculations, client and trustee communication, peer-review and coaching of junior staff, MI reporting, error/complaint handling, project budgeting, revenue opportunities identification, and keeping procedures compliant with UK pensions legislation.

Support client implementation and delivery by resolving participant-level issues, executing client-specific processes, maintaining documentation, creating and executing test plans, monitoring SLA adherence, supporting audits and projects, and collaborating with lead analysts to ensure client satisfaction and operational improvements.

Drive new business by converting leads into customers within the employee benefits/HCM/HealthTech SaaS space. Build C-suite relationships, deliver solution-focused presentations, manage pipelines in CRM, coordinate internal teams, hit monthly bookings targets, and provide feedback to Sales, Marketing, and Product.

Perform and review GMP equalisation calculations, validate outputs using Excel and actuarial systems, prepare reports and technical documentation, support client managers, assist with rectification and data projects, coach junior staff, improve tools and support timely project delivery while building client relationships.

The role involves analyzing data to drive strategic decisions and improve employee benefits services. Requires strong analytical skills and experience in data science.

Provide expert HR advice to UK business leaders across employee relations, organisational change, governance and talent initiatives. Manage disciplinaries, grievances, investigations, restructures and absence cases; coach managers, partner with legal and compliance, and deliver change communications and people-focused interventions to mitigate risk and improve leadership effectiveness.

The Specialist in Pension Administration will process participant requests, review transactions, provide reporting support, and monitor file processing.

The Senior Specialist in Pension Administration will oversee pension-related services and client relationship management, ensuring high-quality administration and support.

The role involves managing work queues, quality data assurance, identifying data anomalies, and contributing to team-based projects in pension administration.

The Associate Accountant will manage daily work, prepare accounts and reports, ensure compliance, and communicate with onshore partners, focusing on pension fund accounting.

The Specialist - Plan Administration role at Aptia involves supporting employee benefits and pension administration processes while fostering positive client relationships.

The Pension Administrator supports pension scheme operations, performs calculations, coordinates with teams, and ensures quality service while managing data accuracy and client inquiries.

The De-Risking Project Lead will manage client relationships on escalated projects, oversee risk assessments, budgeting, billing cycles, and lead project tasks ensuring quality and timelines are met.

Own a portfolio of UK pension clients as their senior trusted adviser. Drive retention, satisfaction, revenue growth and commercial outcomes, lead client reviews, manage escalations, support renewals and tenders, and partner with operations to ensure service delivery and regulatory guidance.

Serve as the first point of contact for pension scheme members via phone and digital channels. Respond to and resolve enquiries, capture and update member records, log call notes and after-call work, identify and record vulnerable customers, and route requests to appropriate teams promptly.

Lead product strategy and roadmap for pension administration digital products. Act as hands-on Product Owner, prioritise features, manage delivery quality, oversee POs/analysts, implement competency and reporting frameworks, manage stakeholders and 3rd-party suppliers, and drive technical capability and Agile standards across teams.

Generate leads, build relationships with mid-market and enterprise clients, and close deals using a consultative approach. Deliver C-level presentations, coordinate internal teams for smooth client experiences, manage pipeline and CRM, meet monthly bookings goals, and provide feedback to Sales, Marketing, and Product to optimize processes and offerings.