Associate Business Analyst

The Asia Delivery Services team has the mandate to ensure we deliver business and IT initiatives that enable Manulife’s Regional strategic vision. We work across the different countries within the Asia region, partnering with Country Business Units to develop business solutions that deliver value to our distributors and customers.

The Asia Delivery Services Team will be involved in projects across multi-channel business and technology based initiatives and accordingly will involve extensive stakeholder management and collaboration across multiple functional teams. As part of this team, and as a Business Analyst, the incumbent plays a vital part in identifying user requirements and addressing the business issues raised by different stakeholders.

Position Responsibilities:

• Elicit and model business requirements/user stories; using appropriate analysis techniques, understand and describe the business needs in a structure and level of detail that is usable by the particular stakeholders.
• Deliver through Agile methodologies; having experience working with Agile tools (e.g. Jira), participating in Sprints, backlog grooming and working with Product Owners for prioritization.
• Conduct business process re-engineering; using appropriate analysis techniques, understand and describe the as-is and to be processes whilst analyzing the impact on people, process and systems
• Validate requirements against business objectives; ensure that the requirements or designs deliver business value and directly support the business objectives and goals. Ensuring that we are using Human Centered Design principles to drive to this outcome.
• Define Business solution options; identify, explore and describe the solution (not architectural or technical) options that would achieve the business need.
• Analyze potential value and recommend solution; through a clear understanding of the business opportunity and objectives, assess the value that can be generated from the solution options and provide a recommendation to the key stakeholders.
• Customer focus; determine all requirements, solution designs and business value assessments  from a customer perspective
• Focus on quality; ensure all outputs are of a high quality and consistency, presented through the defined templates, models and frameworks of the team.
• Testing; review and assist the business in test strategy, acceptance criteria development and execution of in-Sprint testing to ensure the solutions built meet business and product owner satisfaction (‘definition of done’)
• Transition and change; assist in the identification of the transition journey from current to target state, and the change management activities/focus areas to enable successful adoption of the solutions.
• Collaborative working; multi-cultural, multi-location teams, and cross functional working with teams from other business areas.

Required Qualifications:

• Degree holder, or equivalent, of Business Administration,  Information Systems/Technology or related discipline   
• Minimum 8 years of solid business analysis experiences in Financial Services (products, administration or distribution domain), ideally with specific Life Insurance or Wealth Management knowledge
• Strong people manager preferable or recognized experience in managing teams of people.
• Experience in insurance distribution, operations or digital projects would be an advantage
• Practical experience in both Agile and Waterfall delivery approaches
• Excellent  analytical and creative problem solving skills, strong communicator at all business levels, with the ability to exercise flexibility and judgment in a dynamic environment
• Excellent facilitation and influencing skills, including ability to work effectively across a large organization, developing strong cross–functional relationships
• Well organized and high attention to detail, with the ability to adapt to a fast-paced environment and changing priorities
• Strong PC skills including MS Word, Excel, PowerPoint  and Visio

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].