Associate Analyst (Riga, October 2024)

Job Description

FactSet creates data and software solutions for tens of thousands of investment professionals around the world. For over 40 years, through market changes and technological progress, we’ve maintained our focus on providing exceptional client service. Our product suite of smart analytics and unique data empower the world’s leading financial service professionals to make more informed decisions every day.

We are a global organization, unified by a sense of inclusivity and the FactSet spirit of going above and beyond. Our philosophy is to embrace diversity, and that our best ideas can come from anyone, anywhere, at any time. We continuously look ahead to advance the future and technology of our industry by rolling up our sleeves to solve tough problems together, and by learning from our successes, as well as our failures

FactSet’s world-class service is built on our employees’ ability to engage our clients through proactive consultation on the financial industry and FactSet’s sophisticated software and product offerings. 

Through the FactSet Development Program, employees quickly gain exposure to the FinTech industry, FactSet’s solutions & products, and the various functions within client-facing teams across the organization.  As an Associate Analyst, you will join one of the biggest and fastest growing offices in Europe; you will combine your strong interest in the financial markets and technology with a thorough understanding of the FactSet applications.

In this role, you will have the opportunity to work very closely with a team of consultants; learn from their experience and work closely with them on key client projects.

Offering an unparalleled level of service, Associate Analyst assists the senior team and clients by:

• Answering day-to-day client account queries and providing creative solutions with the help of FactSet products,
• Successfully managing inbox by providing clear and concise instructions to our clients,
• Clearly communicating the progress on ongoing projects, tasks and deadlines,
• Actively collaborating internally with various teams and specialists to solve the clients’ greatest challenges,
• Presenting and pitching various FactSet tools and solutions to uncover clients’ implicit and explicit needs,
• Training clients virtually and building relationship with the key stakeholders,
• Assisting seniors in delivering added value solutions to our clients by proactively reaching out to clients and communicating the benefits,
• Implementing challenging projects which help optimize our clients’ workflows,
• Manage client conversion and coverage checks with the aim of contributing to ASV growth,
• Being a crucial part of the local consulting team by sharing knowledge and contributing to the company’s culture.
   

A career in Client Solutions at FactSet is a unique opportunity to gain a breadth of knowledge and experience within the financial industry, which will lead to further exciting opportunities within a growing office.

Requirements of the position:

• Currently completing - or hold a completed bachelor’s or Master’s degree
• Fluency in English is a must
• Strong numeric, analytical & problem solving skills
• Exceptional communication skills
• Enthusiasm, drive and a desire to excel in a client facing role

Highly desired attributes:

• A strong knowledge of Microsoft Excel
• Strong interest in Tech and Finance
• Previous client facing experience
• A commercial attitude
• Strong attention to detail

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and conducting a transparent hiring process.  All qualified applicants will be considered for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.