Associate Analyst, End User Support

Job Description Summary

Helps end-users resolve issues with computer hardware or software. Responds to user inquiries, troubleshoots and diagnoses problems and identifies solutions with IT equipment and applications.

Job Description

This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our St. Petersburg, FL, Southfield, MI or Memphis, TN, office.

Please note: This role is NOT eligible for Work Visa sponsorship, either currently or in the future.

What You’ll Do

As an Associate Analyst, you’ll be the go-to expert for second-level technical support, delivering solutions that keep our teams running smoothly. Whether it’s troubleshooting hardware, resolving software issues, or jumping in on-site to save the day, you’ll be a key player in creating a seamless tech experience.

Your Day-to-Day:

• Install, configure, and troubleshoot hardware, software, and connectivity issues both remotely and in person.

• Respond to escalated support tickets and service requests with speed and precision.

• Translate tech-speak into plain English for non-technical users.

• Keep detailed records of support activity in our ticketing system.

• Share insights and trends to improve our knowledge base and support strategy.

• Test new tools and software releases and contribute to cross-functional projects.

• Support mobile devices, business apps, and security tools.

• Perform advanced hardware diagnostics and manage warranty processes.

• Communicate system issues clearly to users and leadership.

• Participate in on-call rotations and occasional off-hours support.

What You Bring

Tech Know-How:

• Strong experience with Windows OS, mobile platforms, networking, and enterprise software.

• Familiarity with business and financial services applications is a plus.

• Solid understanding of security tools and best practices.

Professional Attributes for Success

• Clear communicator who can simplify complex tech for any audience.

• Analytical thinker who can spot patterns and solve problems fast.

• Time management pro who thrives under pressure.

• Customer-first mindset with a passion for delivering top-tier service.

• Self-starter who takes initiative and owns outcomes.

Your Background

• 2–3 years in a technical helpdesk or IT support role.

• Bonus points for certifications (CompTIA, Microsoft, etc.).

Why Join Us?

You won’t just be fixing tech - you’ll be empowering people. You’ll work with a collaborative team, gain exposure to cutting-edge tools, and have opportunities to grow your career in IT. If you’re ready to level up your support game, we want to hear from you.

Education

High School (HS) (Required)

Work Experience

General Experience - 13 months to 3 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave.  Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 
We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. 

#LI-TC1