Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Associate Account Manager to join our team. This position will report to our agency located in Roseland, NJ. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.
Responsibilities:
Assist with personal lines needs for the region, as needed
Support day-to-day servicing of commercial accounts
Respond to routine client inquiries about policies, certificates, billing, and coverage changes
Prepare and issue certificates of insurance, binders, and endorsements
Process policy changes, renewals, and cancellations in agency management systems
Gather underwriting information and application materials
Maintain accurate client files in compliance with agency procedures and regulatory standards
Support internal quality control processes
Assist with submission preparation and carrier follow-up
Track renewal timelines and ensure timely documentation
Review policies for accuracy and request corrections
Qualifications:
Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
Experience: 0–2 years in insurance, customer service, or administrative support; commercial insurance exposure preferred
License: Property & Casualty Insurance License required or ability to obtain within a specified timeframe
Skills: Strong organizational skills, attention to detail, excellent written and verbal communication, ability to manage multiple priorities and deadlines
Technology: Proficiency in Microsoft Office; agency management systems preferred
Benefits:
Compensation: $65,000/yr.
Company Paid Life Insurance, Long-Term and Short-Term Disability.
Medical, Dental, Vision and FSA/HSA plans.
401(k) with company match.
Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
Generous PTO.
An awesome team of professionals!
The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.
Skills Required
- High school diploma or equivalent
- Associate's or Bachelor's degree
- 0-2 years in insurance, customer service, or administrative support
- Commercial insurance exposure
- Property & Casualty Insurance License or ability to obtain within specified timeframe
- Strong organizational skills, attention to detail, excellent written and verbal communication, ability to manage multiple priorities and deadlines
- Proficiency in Microsoft Office
- Experience with agency management systems
Hilb Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hilb Group and has not been reviewed or approved by Hilb Group.
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Strong & Reliable Incentives — Base pay and commission compare favorably to nearby agencies or prior employers in certain markets and roles.
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Retirement Support — The 401(k) program is frequently praised, with the match described as good.
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Wellbeing & Lifestyle Benefits — Work-from-home flexibility consistently stands out as a top perk and is often highlighted as part of the overall package.
Hilb Group Insights
What We Do
Partners Together - Endless Possibilities Hilb Group provides the resources of a big insurance broker and the attentive, personal service of a small agency. Our people are our greatest strength. Our values of trust, passion, integrity and growth drive our actions to benefit every client. Managing Risk Your risk profile doesn’t matter – Hilb paints a very wide portrait. We have more than 30 industry specialties, which gives our clients and brokers a unique advantage. We form enduring partnerships to get the best results every time, and work with the top insurers to provide a huge range of high-quality choices, matched exactly to your needs. About Hilb Group Founded in 2009, Hilb Group is a Top 25 middle market independent insurance broker. Hilb Group offers expertise in property & casualty, employee benefits, and retirement services to business and individuals throughout the nation.
