Description
About MealSuite
MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care.
About the Role
We are seeking an Associate Account Manager to support expansion and revenue growth across assigned existing customers. This role focuses on single-site accounts, helping identify and execute upsell and cross-sell opportunities while building strong customer relationships.
You’ll partner closely with Customer Success and cross-functional teams to drive account growth, improve customer outcomes, and contribute directly to revenue expansion.
What You’ll Do
• Own upsell and cross-sell opportunities across existing customers.
• Identify growth opportunities based on customer needs and product usage.
• Conduct business reviews and support account growth planning.
• Maintain accurate pipeline, forecasting, and CRM data in Salesforce.
• Collaborate with Customer Success and internal teams to execute expansion opportunities.
• Build strong relationships with customer stakeholders.
What You Bring
• 1+ years of experience in SaaS sales or account management.
• Experience working with customer accounts and identifying revenue opportunities
• Familiarity with CRM tools (e.g., Salesforce)
• Strong communication and relationship-building
• Adaptability, organization, and a customer-first
• Healthcare foodservice or senior living experience (nice to have)
Why You’ll Love Working Here
• Unlimited paid time off – we trust our employees to create balance
• Retirement savings support – RRSP/401(k) matching at 100% up to 3%
• Health benefits – medical, dental, vision, life & disability insurance, and paid parental leave starting day one
• Hybrid flexibility – balance in-person collaboration with remote work
• Work-life balance – 90%+ of employees feel supported by their leaders
• Equity program participation – share in MealSuite’s growth
• Career development opportunities – we support your long-term goals
• Purpose-driven work – our mission aligns with the values of 90%+ of employees
Compensation
$60,000 - $75,000 USD base + Commission, $90,000 - $95,000 OTE
Additional Information
We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation during our application process, please contact us at [email protected]
MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people. This is an active hiring need.
Skills Required
- 1+ years of experience in SaaS sales or account management
- Experience working with customer accounts and identifying revenue opportunities
- Familiarity with CRM tools (e.g., Salesforce)
- Strong communication and relationship-building skills
- Adaptability, organization, and a customer-first mindset
- Healthcare foodservice or senior living experience
What We Do
MealSuite is a fully integrated, end to end, dietary, food production, inventory, kitchen management and point of sale solution on a mission to revolutionize the continuum of care through food service technology. Since 1989, our industry leading innovations have empowered food service operators across North America to streamline administrative labor, cut down on food waste, reduce risk and meet regulatory requirements, so they can spend more time focusing on what matters most: improving the quality of life for their patients and residents. Dedicated to delivering SMILES & SATISFACTION to healthcare & senior living communities, we pride ourselves on providing personalized solutions matched with unparalleled customer service.
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