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Accelerate the ad technology evolution.
The Role
The Associate Account Manager provides operational support for account management, ensuring client needs are met through coordination with internal teams, while leveraging data analytics to drive performance and manage client relationships.
Summary Generated by Built In
About Index Exchange:
Index Exchange is a globally trusted independent supply-side platform, powering intelligent decisioning that maximizes value for media owners. As a neutral, conflict-free exchange, we help media owners connect more effectively with the world’s leading brands, enabling marketers to achieve stronger performance while advancing efficiency, transparency, and quality across the programmatic ecosystem.
With more than 20 years of industry leadership, we continue to accelerate the ad technology evolution by applying intelligence closer to the impression and reducing waste across the supply chain. Through radically transparent practices and exceptional standards, we deliver long-term value for media owners, marketers, and partners worldwide.
What’s it like to work at Index?
Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're not just buzzwords.
We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.
We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.
Are you ready to join the programmatic evolution?
What we’re looking for:
- Efficient: Your key focus is to provide essential operational support for smooth account management. This role involves assisting with day-to-day account operations, and working closely with clients and Deal Operations to drive seamless execution while maintaining strong client relationships.
- Collaborative: In order to support our agency accounts, you will work cross-functionally with Sales, Deal Operations, Analytics, Technical Ops, and Publisher Account Teams to become a subject matter expert on the Index Platform and Supply Side targeting in an effort to drive performance and growth of our partners.
- Communicative: You will be working on a number of clients and be expected to facilitate internal communication between them and other Index Exchange teams to ensure deliverables stay on track and to meet deadlines.
Here’s what you’ll be doing:
- Assist in the day-to-day operations for our agency, marketplace and brand marketer partners throughout Asia.
- Coordinate with internal teams to ensure clients' needs are met and deliverables are provided promptly.
- Support with internal and external reporting, deal requesting and monitoring
- Developing your knowledge of streaming TV and the challenges faced by both broadcasters and agencies in targeting consumers within this medium
- Developing your knowledge of agency hold co businesses
- Use data and reporting analysis tools available to help identify key insights for clients looking to expand the value of their Index Exchange partnership
- Execute operational tasks such as performance monitoring, report creation, and updating internal systems with accurate and up-to-date account information.
Here's what you need:
- 2-4 years of experience in digital media; client-facing experience
- Effective time management skills - ability to prioritize and meet deadlines in a fast-paced environment.
- Proven ability to leverage data and analytics to solve customer problems.
- Excellent written and verbal communication skills, with attention to detail and polish.
- Ability to work in both collaborative and independent settings, while remaining responsible, enthusiastic, proactive, and self-motivated.
- Proficiency in Excel and other Microsoft Office programs is a requirement for the role. Experience with DOMO, Looker, Tableau and/or similar analytical tools is considered an asset.
Why you’ll love working here:
- Comprehensive health, dental, and vision plans for you and your dependents
- Paid time off, health days, and personal obligation days plus flexible work schedules
- Competitive retirement matching plans
- Equity packages
- Generous parental leave available to birthing, non-birthing, and adoptive parents
- Annual well-being allowance plus fitness discounts and group wellness activities
- Employee assistance program
- Mental health first aid program that provides an in-the-moment point of contact and reassurance
- One day of volunteer time off per year and a donation-matching program
- Monthly town halls and regular community-led team events
- Multiple resources and programming to support continuous learning
- A workplace that supports a diverse, equitable, and inclusive environment – learn more here
Equal employment opportunity
At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.
Accessibility for applicants with disabilities
Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.
If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.
Index everywhere, Index anywhere
Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.
AI Disclaimer: Automated tools including artificial intelligence may be used to assist in screening and assessing applicants for this role. All hiring decisions involve human review.
Vacancy Status: This posting is for an existing vacancy.
Skills Required
- 2-4 years of experience in digital media
- Client-facing experience
- Proficiency in Excel and Microsoft Office
- Experience with DOMO, Looker, Tableau or similar
- Excellent written and verbal communication skills
- Effective time management skills
Index Exchange Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Index Exchange and has not been reviewed or approved by Index Exchange.
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Affordable Benefits — Medical, dental, and vision coverage is described as fully paid for employees and often for dependents in the U.S., reducing out-of-pocket costs. While specifics vary by region, public materials consistently emphasize low-premium coverage.
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Parental & Family Support — Parental leave is positioned as generous and inclusive, with birthing parents able to take extended fully paid leave and structured return‑to‑work support. Coverage also extends to non‑birthing and adoptive parents, with fertility benefits highlighted.
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Leave & Time Off Breadth — Time off combines substantial PTO with additional health days and personal obligation days, expanding rest and recovery options. Volunteer time off and the ability to work from another location for part of the year further broaden flexibility around time away.
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The Company
What We Do
Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers. We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large. Our global teams are dedicated to driving industry standards and building technology that delivers scale, efficiency, and long-term value for our customers and partners. In our workplace, we pride ourselves on fostering an environment of openness where everyone feels connected and supported - a place where you can be your best inside or outside of work.
Why Work With Us
When you join Index Exchange, you’ll be working at an engineering-first company. Our foundation is our technology platform and all of the Indexers who come together to improve, extend, and reinvent it. We invest heavily in building an organization that’s committed to DEI&B, our core values, and our vision of total market efficiency.
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