As an Associate Account Manager with a focus on administrative duties, you will be responsible for providing essential support to the account management team, ensuring smooth operations and contributing to the overall success of client relationships. Your organizational skills and attention to detail will be critical in maintaining high levels of client satisfaction and supporting the department's business objectives.
This is a hybrid position (2x per week) in either our Atlanta, GA, Phoenix, AZ or Irvine, CA office.
Job Duties:
- Client Communication: Handle routine client inquiries and communications, ensuring timely and accurate responses that adhere to team SLAs
- Data Management: Maintain and update client records in the CRM system, ensuring data accuracy and completeness.
- Documentation: Prepare and organize documents, and other materials for client meetings and internal use.
- Coordination: Coordinate with internal teams to ensure client needs are met and resolved in a timely manner.
- Support Initiatives: Assist in the planning and execution of client engagement initiatives and events.
- Problem Resolution: Address and resolve client issues, working closely with internal teams to implement solutions.
Skills and Qualifications:
- 1-2 years of experience in a client facing role preferably within administration, operations, account management or a related field.
- Strong organizational and multitasking abilities with a keen attention to detail.
- Excellent communication and interpersonal skills with a demonstrated ability to handle client interactions professionally.
- Proficiency in using CRM software and other relevant tools to manage client data and track performance.
- Ability to quickly adapt to new technologies and systems.
- Education: Bachelor's degree in business, Administration, or a related field is preferred.
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What We Do
Planet DDS is the leading provider of cloud-based dental software solutions serving over 10,000 practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices including Denticon Practice Management, Apteryx Digital Imaging, and Legwork Patient Relationship Management. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices in North America.
PDDS Core Ideology
MISSION: Why Are We Here?
Unleashing dentists and their staff to focus on patient care
VISION: Where Are We Headed?
In the next five years, Planet DDS will remain the leading provider of cloud-based
technology solutions in North America, expanding to serve more than 25,000 dental practices.
Values: How Do We Get There?
To encourage measurable progress toward our vision and make the best
decisions on behalf of employees and customers, we adopted a set of common values.
At Planet DDS, We Are:
Collaborative
Working independently and across teams, we create scalable solutions to enable company growth.
Empathetic
We are educated on the experience of our customers and feel vested in their success.
Accountable
We feel ownership for the quality of our work and take pride in the positive outcomes.
Trustworthy
We operate with integrity and honesty, making promises we know that we can keep.
Ambitious
We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders.
