Search the 12 jobs at Planet DDS

As a Customer Support Manager at Planet DDS, you will oversee the Tier One support team, mentoring supervisors and improving service quality. Your responsibilities include developing support strategies, optimizing processes, analyzing performance metrics, and enhancing customer experiences.

The Implementation Coordinator oversees the successful onboarding of clients for a cloud-based dental software. They act as the primary point of contact, managing client relationships, ensuring project milestones are met, providing best practices, and coordinating data migrations and integrations while enhancing the customer journey.

The Intermediate Account Manager is responsible for managing client relationships, driving growth through cross-sell and upsell opportunities, enhancing client satisfaction, resolving issues, and collaborating with internal teams to achieve business objectives. This role requires excellent communication skills and a proactive approach to account management.

The Revenue Accounting Manager will oversee billing operations, ensuring accurate invoicing, manage collections, lead month-end close processes, and collaborate with cross-functional teams. This position focuses on improving billing efficiency, compliance with GAAP, and addressing client inquiries regarding billing discrepancies.

The Intermediate Account Manager at Planet DDS is responsible for managing client relationships, driving revenue growth through cross-sell and upsell opportunities, and ensuring high client satisfaction. The role involves problem resolution, adoption and retention strategies, collaboration with internal teams, and maintaining performance records to inform business decisions.

Join a dynamic team at Planet DDS to take the dental industry's market-leading SaaS product to the next level. Responsibilities include writing high-quality, scalable code, mentoring juniors, collaborating with teams, and continuously improving product performance. Ideal candidates have strong full-stack engineering experience with a focus on backend development (C#) and experience with cloud providers like Microsoft Azure.

The Implementation Coordinator oversees the successful implementation of cloud-based dental software, serving as the main contact for clients. Responsibilities include evaluating client needs, creating project plans, coordinating data migrations, leading meetings, and ensuring timelines are met while providing exemplary customer support.

As a Customer Support Technician at Planet DDS, you'll provide excellent service to customers by addressing inquiries, solving problems, collaborating with team members, and staying updated on products. Your role is crucial for ensuring customer satisfaction and enhancing their experience with our software solutions.

Join a new team responsible for taking the dental industry's market-leading SaaS product to the next level. The ideal candidate will bring technical leadership to the team, write high-quality code, mentor juniors, collaborate with colleagues, and contribute to architecture and technology roadmaps. This is a hybrid role with 1-2 days per week in the Glasgow office.

Planet DDS, a leading provider of dental software solutions, is seeking a Site Reliability Engineer with 3+ years of experience in Azure, observability, and production operations. Responsibilities include enhancing application reliability, creating SLOs, developing dashboards, and supporting 24x7 operations.

The Senior Product Manager at Planet DDS will lead product initiatives from inception to execution, focusing on SaaS solutions for dental practices. Responsibilities include managing the product lifecycle, conducting market research, launching products, and driving user adoption while collaborating with various stakeholders. The role requires a strong analytical approach to validate product fit and success metrics.

The Senior Product Manager at Planet DDS will lead product initiatives, drive adoption of imaging products, manage the entire product lifecycle, and ensure effective collaboration across teams. Responsibilities include market research, product launches, and developing metrics for product success.