Associate Account Manager

POSITION SUMMARY

Location: Remote (AU-based preferred)
Employment Type: Full-time
Experience Level: 1–2 years (ideal for recruiters or B2B sales professionals)
Salary: Competitive base + bonus
The Account Manager plays an essential role in supporting our growing client base across Small-to-Medium Businesses (SMB). Reporting into the APAC Sales Director, this role helps deliver recruitment SaaS solutions by managing key client relationships, maintaining high customer satisfaction, and identifying opportunities for upsell and expansion across our product suite.
This role is ideal for a recruitment consultant with 1–2 years of experience in a high-volume recruitment desk or B2B sales role, looking to pivot into the SaaS industry. You’ll work directly with clients, provide product support, and contribute to revenue and retention goals—gaining strong exposure to both account management and commercial sales. While the role has no direct reports, it is a high-impact, client-facing position with collaboration across Sales, Product, and Support teams.
As a best-in-class market leader in recruitment advertising, Veritone Hire empowers talent acquisition teams to advertise all of their jobs through a single vendor that seamlessly integrates with over 120 applicant tracking systems and over 7000 job publishers using the combined strengths of Broadbean’s Job Distribution and Media Buying, Pandologic’s Programmatic Advertising, and Veritone AI - https://nextjs.veritone.com/solutions/hire/

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WHAT YOU'LL DO

• Act as the main point of contact for a portfolio of recruitment and corporate clients

• Oversee monthly software subscription renewals and ensure timely contract management

• Build and maintain strong relationships with clients, driving long-term retention and satisfaction

• Identify and support upsell, cross-sell, and expansion opportunities across client base

• Conduct client meetings including onboarding, product demonstrations, reviews, and training

• Consult with stakeholders at all levels—including HR, Talent Acquisition, Operations Managers, and Business Owners

• Analyse account performance and market data to identify risk or opportunity and provide recommendations

• Maintain accurate and up-to-date client records including contract details, renewals, and account plans

• Support strategic marketing and sales initiatives to ensure client engagement and revenue targets are met

• Work cross-functionally with Product and Support teams to resolve client issues

• Prepare and deliver client presentations and Business Reviews (QBRs)

• Maintain a consistent level of sales activity and build a healthy opportunity pipeline

• Manage the full sales cycle from prospecting to close, where applicable
   

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WHAT YOU'LL NEED

• 1–2 years of experience in recruitment, account management, or B2B sales

• Strong communication and interpersonal skills—both written and verbal

• Comfortable engaging with clients at all levels, including C-Suite and senior leadership

• Ability to multi-task and manage competing priorities across multiple client accounts

• High level of organisation, attention to detail, and professionalism

• Proven fast learner with the ability to adapt in a dynamic, tech-driven environment

• A proactive, consultative mindset with the ability to understand client needs and present tailored solutions

• Strong presentation and client-facing experience, ideally in a fast-paced environment

• Cultural awareness to engage with stakeholders across the Asia-Pacific (APAC) region

• Proficiency in Microsoft Office (Outlook, Excel, Word) and CRM or SaaS tools

• Experience with recruitment software, ATS, or HR tech is highly regarded

• Prior exposure to account management in recruitment agency or talent tech is advantageous

Education and Experience

• Bachelor’s degree in Business, HR, IT, or related field preferred

• Minimum 1 year in a B2B client-facing or recruitment environment

Why Join Us?

• Step into the SaaS industry with hands-on training and career development

• Be part of a supportive and high-performing team in a growing company

• Fully remote role with flexible work-life balance

• Opportunity to grow into a senior account management or sales role

• Work with cutting-edge recruitment technology and well-known industry clients

Sound Like You?

This is the perfect opportunity for a recruiter or junior sales professional looking to make the leap into SaaS. If you’re driven, client-focused, and ready to grow, we’d love to hear from you.

Apply now with your resume and a brief cover letter outlining why you’re a great fit for the role.

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