We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job!
Mission:
Proactively save customers threatening to churn, manage the initiation and termination of subscriptions within stripe, conduct month-end audits, closely monitor churn and cancellation trends to ensure customer retention and operational accuracy, while maintaining a Book of Business for our foundation clients
What is required for this role that makes you a hero:
- Minimum of 3-5 years of experience in customer success, account management, or a related field
- Proven track record in reducing customer churn and improving customer retention
- Experience with subscription management platforms, particularly Stripe
- Experience conducting audits and ensuring operational accuracy
- Preferred degree in Business Administration, Finance, Marketing, or a related field.
- Exceptional attention to detail and adherence to processes
- Ability to analyze churn and cancellation trends and develop strategies to mitigate them
What you’ll be doing:
- Proactively engage with customers to reduce churn by identifying and addressing their concerns
- Manage subscription processes, including initiating and terminating accounts as needed.
- Conduct monthly audits to ensure accuracy in subscription data and adherence to cancellation policies
- Analyst churn and cancellation trends, developing and implementing strategies to improve retention
- Maintain and regularly interact with a Book of Business to build strong client relationships
Measurables:
- Decrease quarterly churn by 5%
- Maintain a 95% adherence to cancellation processes
- 100% Monthly audits completed
- Achieve 75% meeting rate with BoB
- Analyze churn and cancellation trends, developing and implementing strategies to improve retention
- Maintain and regularly interact with a Book of Business to build strong client relationships.
Superpowers:
- Empathy and Active Listening: The ability to genuinely understand customer concerns and craft solutions tailored to their needs
- Analytical Problem-Solving: A knack for spotting trends in churn data and designing actionable strategies to improve retention
- Organization and Attention to Detail: Mastery in managing subscription details, performing audits, and ensuring accurate execution of processes
- Persuasive Communication: Skilled at building trust and engaging customers to secure meetings and strengthen relationships
- Adaptability and Resilience: Thriving in a dynamic environment while addressing challenges with a solutions-focused mindset
Outcomes:
- Increased Customer Retention
- Efficient Subscription Management
- Accurate Month-End Audits
Mentor (hit us up for the inside scoop):
Matt Nelson - Specialist in hiring amazing people, lover of music, tennis, pickleball, photography, and recruiting.
What We Do
JobNimbus is an all-in-one hub for your business. With JobNimbus, you can track sales, jobs, and tasks from a single, simplified interface. Because JobNimbus is mobile, you can access your information wherever you are, get everyone on the same page, and grow your business.
With a proven design and state-of-the-art technology, JobNimbus is built to be the simplest and fastest of its kind.
