Account Manager of Trading Cards

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Who We Are

eBay is the leading Trading Cards marketplace platform in the world, selling to millions of customers globally. Our mission is to be the most trusted destination for collectors of trading cards, memorabilia, comics, video games, and more!

The Trading Cards and Sports Memorabilia Business Unit is a specialized team where passion for unique and rare items meets e-commerce innovation. Our team is dedicated to creating a thriving online marketplace for a wide array of collectibles. We focus on delivering exceptional service to collectors and sellers alike, ensuring authenticity, and driving a seamless transaction process. We use data-driven insights to guide our strategies, aiming to continuously expand our reach and enhance user engagement. By joining our team, you'll contribute to a platform that not only connects people with the treasures they seek but also fosters a community where the excitement of collecting is shared and celebrated. 

Who You Are

The eBay Collectibles Team is looking for an Account Manager of US Trading Cards to work with our top sellers and help them deliver their GMB and profit goals. You will work externally with sellers and brands as well as internally with Product Teams, Marketing, and Analytics to drive our business goals. Alongside the Collectibles Team, you will grow our selection, improve our trust with customers (buyer and sellers), and deliver the best possible collecting experience.

The Impact You Will Make Here 

• Seller Performance - Develop and complete the annual operating plan for your sellers. Help them to understand what drives seller performance at eBay and lead them in implementing the plan

• Grow Selection - Work with your sellers to understand selection opportunities to coordinate an inventory of cards and memorabilia for our customers

• Improve Buyer and Seller Trust - Manage eBay's buyer and seller trust metrics through projects that help customers feel more comfortable buying and selling on eBay

• Improve the Customer Experience - Work with consumer insights, sellers, and buyers to identify customer difficulties and communicate their impact to cross functional teams for triage

• Business Reporting - Deep Dive into the business to understand the key levers/drivers and report on the business critical metrics including conversion rate, ASP, top buyer/seller growth, listings growth, lead time, CSAT and more on a weekly, monthly, and quarterly basis

• Site Merchandising - Define a 52-week calendar outlining key retail moments, and seasonal events where eBays should show up on the homepage and category pages (Ex. Superbowl) - partnering with the merchandising team to develop events that generate relevancy, visibility, and GMV growth
   

What You Bring to the Team

• 5 or more years of relevant experience in an online retail or marketplace environment (merchandising or startup experience valued)

• Bachelor’s degree or equivalent experience required, MBA preferred

• Experience pulling data and gathering insights on online marketplaces

• Experience coordinating cross functional teams such as Marketing, Product Management, Customer Service, and analytics

• Experience influencing & negotiating with external partners

• 5 or more years of experience in project management

• 5 or more years of presentation experience and the proven ability to articulate complex concepts clearly and convincingly

The pay range for this position at commencement of employment in California, Washington, or New York is expected in the range below.

$88,000 - $137,500

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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