The Role
Manage and support customer accounts, drive renewals and upsells, provide product insights, build strong customer relationships, encourage advocacy, and proactively handle multiple accounts to maximise customer value and retention.
Summary Generated by Built In
As an Associate Account Manager, you'll provide top-notch support to our customers, helping them get the most out of our product while driving renewals and upsells. 🛍️
Suitable for recent graduates. You'll be the bridge between our customers and Zinc, offering insights, building relationships, and ensuring they stay happy and engaged. We'll give you full training and hands-on coaching from experienced AMs, so you can build real commercial and customer skills fast. If you're organised, curious, and love working in a fast-paced environment, this is your chance to build a career with us. 🌱🦋
Key Responsibilities 🗝️
- Manage and support customer accounts 📊
- Handle renewals and upsells to drive customer growth 💡💰
- Provide product insights to help customers maximise value 📈
- Build strong relationships and encourage customer advocacy through testimonials 🗣️
- Stay organised and proactive in managing multiple accounts efficiently 📅
Skills, Knowledge and Expertise 🚀
Customer service – Deliver excellent service to customers 🤝
Reason: You’ll be the primary point of contact, ensuring customers feel supported and valued at every interaction.
Problem-solving – Resolve issues independently and effectively 🧠Reason: Often, you’ll face new challenges and need to find solutions quickly to keep customers satisfied and operations running smoothly.
Organisation – Stay organised while handling multiple tasks 📅
Reason: You’ll be juggling various accounts, renewals, and upsells, so staying organised is key to keeping everything on track.
Commercial – Display a strong commercial aptitude for renewals and upsells 💼💰
Reason: You'll need to understand customer needs and identify opportunities to generate more revenue, ensuring business growth.
Soft Skills 🌸
Communicator – Clear and confident communication with customers 🗣️
Reason: As the face of the company, you’ll need to communicate complex information in a way that’s easy to understand and builds trust.
Emotional intelligence – Recognise and respond to customers' emotions 💖
Reason: You’ll interact with customers who may be frustrated or excited, and understanding their emotions will help you handle situations more effectively.
Confidence – Handle challenges and conflict with self-assurance 💪
Reason: You’ll sometimes face difficult situations or conflicts with customers, and having the confidence to navigate these moments is crucial for success.
Autonomy – Work independently with minimal supervision 🌱
Reason: You’ll be trusted to manage your accounts and tasks with little oversight, so being able to work independently and take initiative is essential.
What we offer 🍉
- 24 days holiday + Bank Holidays + your birthday off 🎉
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company retreat abroad ✈️
- 30 days to Work from anywhere 🌍
- Enhanced Maternity, Paternity, and Adoption Leave (13 weeks full pay, 17 weeks half pay, then SMP for maternity, 1 month full pay for paternity/adoption) 🐣
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to Spill Therapy
- Company socials, quarterly team socials Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries 🥳
About
Who we are ⚡Zinc builds automated reference and background checking tools designed to improve candidate experience and set new industry standards. Founded in 2017 by a team with extensive HRTech experience, Zinc is an early-stage startup rapidly growing as it redefines efficiency, transparency, and fairness in background checks.📚Read more about our story here: https://zincwork.com/missionWe're a culture first company, by this we don't just mean an active calendar of both company and team organised events 🍔🍻🎯 (which we do have 🤩),Zinc's culture is defined by a respectful and autonomous approach to all employees, fostering support for new ideas, promoting a flexible work environment, and operating within a flat structure. While socials, lunches, and events enhance the experience, the core of Zinc's culture drives employees to embrace innovation, share successes, and feel motivated about the company's future.🪴We recently redefined our company values:🧩The pieces that make Zinc: Pragmatic, Integrity, Empathy, Collaborate, Empowered, Speed.
Skills Required
- Customer service
- Problem-solving
- Organisation
- Commercial aptitude for renewals and upsells
- Clear and confident communication
- Emotional intelligence
- Confidence handling challenges and conflict
- Ability to work autonomously
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The Company
What We Do
Zinc builds automated reference and background checking tools designed to improve candidate experience and set new industry standards, offering automated pre-screening employment software for HR and recruiting teams to verify candidates' backgrounds and hire at scale.
