About Fresha
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.
Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Role Overview
As Fresha continues to grow globally, we're looking for an exceptional Account Manager to join our team. You'll work cross-functionally with commercial, marketing, and product teams — owning partner relationships, driving revenue growth, and protecting retention across your portfolio. This role suits someone who thrives in a fast-paced environment, works autonomously, and wants to make a real commercial impact.
What you will be doing
- Own your portfolio: build meaningful, long-term relationships through regular meetings with partners.
- Drive commercial growth: meet KPIs across monetization, upsell, and retention by educating partners on the full value of Fresha.
- Execute with data: analyze account-level reports and build effective plans to grow revenue from existing accounts.
- Reduce churn: maintain a consistent contact strategy across your portfolio to keep partners engaged.
- Collaborate broadly: work with internal teams to ensure a seamless partner experience at every touchpoint.
What we are looking for
- 2+ years in account management with a clear track record of revenue growth.
- Full sales cycle ownership: from onboarding through to long-term revenue generation (2–3 years).
- SMB experience: comfortable closing sales and generating incremental revenue in a high-volume environment.
- Portfolio management: proven ability to drive commercial outcomes across a large, diverse book of business, ideally in SaaS.
- Team mindset: to roll your sleeves up and support the wider team when needed.
- Verbal and written communication skills in both English and French.
Added Bonus
- Multi-selling - Experience with selling multiple products at a time.
- CRM - Experience with a CRM, we use Hubspot.
Interview Process
- Screen Stage (30 mins) - Video-call with a member from the Talent Team.
- 1st Stage (30 mins) - Video-call with our Head of Account Management.
- 2nd Stage (30 mins) - Video-call with one of our Commercial Leaders.
- Final Stage (45 mins) - Video-call with our Heads of Account Management and General Manager.
Benefits
Skills Required
- Minimum 2 years of solid Account Management experience
- 2-3 years managing full sales cycle from onboarding to revenue generation
- 2-3 years selling into SMBs
- Experience in driving commercial growth from a large account portfolio
- Fluency in English and French
- Experience with CRM, preferably Hubspot
What We Do
Fresha is the world's largest and top-rated booking platform for Beauty and Wellness trusted by millions of consumers worldwide. Fresha is used by 70,000+ businesses and 300,000+ professionals worldwide, processing over 20mil appointments per month. Fresha is headquartered in London, United Kingdom with global offices located in New York City, Vancouver, Sydney, Dublin, Amsterdam , Dubai and Warsaw. The company raised $185M in venture capital funding to date from leading institutional investors. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with its intuitive free business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
