Associate Account Manager - Educational Sales

KiwiCo is an innovative eCommerce company dedicated to sparking creativity and curiosity in kids (and kids at heart!). Through both online and offline materials, we provide fun and engaging ways for kids to explore, create, and learn. Our primary offering is a subscription service where we deliver "whoa awesome," hands-on projects to kids. We also manage an e-commerce storefront and a content platform to inspire and educate. We take great pride and ownership in the products we build and in the community of parents and kids we serve.

Our office is located in Mountain View, CA within walking distance to the Caltrain station. This position follows a hybrid work schedule, with 3-4 office days per week (depending on your team) and the remainder of the week working remotely.

• Maintaining relationships with existing large accounts to drive retention and achieve long-term partnerships; act as the main point of contact in all matters relating your customers, including following up to ensure customer needs are met (40%)
• Advising and guiding potential customers to the right products and solutions based on their unique needs. Deliver accurate quotes and pricing within company guidelines and approvals. (30%)
• Targeting, prospecting, and closing new businesses, building and maintaining a sales pipeline to deliver on sales targets. (20%)
• Representing KiwiCo at Educational conferences, showcasing and demonstrating how KiwiCo STEM kits can be incorporated seamlessly into new or existing programs (<5%)
• Delivering weekly internal sales and pipeline reports to management
• Collaborating with business unit partners to maintain and expand our educational offering, including:
  • Finance - set up and serve accounts by reviewing tax forms, setting up vendor approvals, reviewing purchase orders, and invoicing
  • Marketing - align and execute on conferences, case studies, and other sales collateral
  • Customer care - collaborate on ongoing customer service needs
  • Technology - improve the portfolio of sales tools (e.g., CRM) over time

• Bachelor’s degree
• 2+ years in an account management, customer success, or B2B sales role
• Experience working in the education sector required (i.e., working in or with schools, camps, or other educational programs)
• Experience in maintaining and growing customer relationships and meeting or exceeding sales goals
• Familiarity with CRM or customer management tools (HubSpot, Oracle/NetSuite, or similar)
• Project management experience is a plus. Strong organization, follow-up, and documentation skills. You never let a lead or customer need slip through the cracks
• A proactive, customer-first mindset; you’re energized by understanding needs and crafting creative solutions.
• Excellent written and verbal communication skills, both with customers and internal partners. We are a small and highly collaborative sales team.
• Comfortable with ambiguity, enjoys building and improving new processes, and thrives in a fast-paced environment. Start-up or non-profit experience a plus

• You’ll help educators and programs inspire thousands of kids every day.
• You’ll join a collaborative, mission-driven team that values creativity, curiosity, and learning.
• You’ll have opportunities to contribute ideas and shape how KiwiCo grows in the education space.

The starting pay range for this position is between $80,000 and $120,000 OTE. However, the final base salary offered may differ based on several factors, including job-related knowledge, skills, experience, market conditions, and business needs.

In addition to base pay, KiwiCo offers a comprehensive total rewards package, which may include opportunities for an annual bonus, stock options, and a variety of benefits related to health, financial security, and well-being. Specific details about these benefits will be shared if an offer of employment is extended.

If hired, the position is “at-will” and the Company reserves the right to modify any component, plan, or program of the total rewards package at any time, for any reason.

If you’re passionate about delivering innovative, delightful, and enriching products and experiences for kids, we’d love to hear from you!
Diversity
KiwiCo is committed to creating a diverse environment and is proud to be an equal opportunity employer. Individuals seeking employment at KiwiCo are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, physical or mental disability, marital status, veteran or military status, or any other legally protected category.