About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes, and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description
The consultant is responsible for delivering an outstanding customer experience via email, chat, or social media by applying the appropriate principles to resolve any issues, inquiries, or concerns. They must ensure that all customer questions are answered in a timely manner and consistently meet monthly goals for Customer Satisfaction and Productivity.
You would be responsible for:
Resolving customer requests and inquiries via email, chat, or social media
Achieving contact center performance metrics and service level agreements (SLAs)
Adhering to non-disclosure agreements and data security policies
Completing all required upskilling and e-learning courses for each program
Attending coaching sessions and implementing feedback received
Maintaining 100% schedule adherence, avoiding absenteeism, and contributing positively to reduce program shrinkage
Eligibility Criteria:
Any full-time HSC, UG, or PG graduate (Arts, Science, Commerce, Engineering, Pharmacy, MBA, or MCA) — 2025 pass-outs can apply.
Additional Skills Required:
Excellent verbal and written English communication skills
Good analytical and typing skills
Flexibility to work in shifts, including night shifts
Candidates must reside within a 25 km radius of our office
Working Location: Bhopal
Timings: 8 hours per day plus a 1-hour break; 5 or 6 days per week
Perks: Cab facilities available (within 25 km of the office location)
Disclaimer:
Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to [email protected]
Top Skills
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
