Associate, Account Management

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• Vendor Management Function

  • Manage shops vendors for foodpanda, including conducting store visits, troubleshooting problems, fostering loyalty, and acting as the main contact

  • Assist in strategic planning to improve shop performance

  • Monitor and analyse account performance, proactively addressing issues, and coordinating with marketing for effective campaign execution

  • Negotiate with vendors on commissions and exclusivity to support revenue, coordinate for deals and campaigns, and manage high item not delivered rate shops

• Project Management Function

  • Acting as the person in charge of special projects that run across markets or align with HoD (Head of Department) or the line manager

  • Planning and executing projects from initiation to completion

  • Setting project goals, timelines, and deliverables

  • Coordinating with stakeholders and team members

  • Monitoring project progress and addressing risks

  • Creating and maintaining project documentation

  • Conducting regular project status meetings

  • Managing scope and change requests

• Support Function

  • Assist in ad-hoc project rollouts

  • Participate in regional monthly meetings

  • Collaborate with various departments to enhance vendor performance and address issues

  • Support other teams such as QA and Sales by collecting pertinent data

  • Complete other tasks as assigned by the line manager

• Bachelor degree in business or related field

• At least 1 year of experience in Sales or Account Management (fresh grads will be considered)

• Social character with a positive attitude towards new challenges and a hands-on mentality

• Ability to communicate effectively across geographical and cultural boundaries & to navigate in large matrix organisations

• Strong analytical, problem-solving, and strategic planning  skills

• Ability to manage internal & external stakeholders efficiently

• Excellent verbal and written communication skills in English and competent presentation skills

• Willingness and ability to adapt to a rapidly changing and high-growth environment

• Strong negotiation skills