Associate - Account Management

Posted 12 Days Ago
Be an Early Applicant
Cairo
Entry level
Artificial Intelligence • Analytics
The Role
Customer Service Consultants answer inbound calls, provide exceptional customer service, respond to inquiries about products and services, process payments, perform general account maintenance, and may upsell customers to new products or services.
Summary Generated by Built In

Company Description


Company Description


Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Customer Service Consultants in this role get to:


Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications

Our most successful candidates will have:

  • High school diploma or GED
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls
  • Excellent verbal and written communication skills; proficient reading skills required
  • Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
  • Prior customer service experience preferred
The Company
HQ: Pittsford (Rochester), NY
39,547 Employees
On-site Workplace
Year Founded: 1986

What We Do

We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!

Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.

For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.

We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.

We call it One Sutherland. #MakeDigitalHuman

Similar Jobs

Mondelēz International Logo Mondelēz International

Key Accounts Manager

Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Cairo, EGY
90000 Employees

Mondelēz International Logo Mondelēz International

Sales Revenue Planner Cross Categories

Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Cairo, EGY
90000 Employees

Nexthink Logo Nexthink

Solution Consultant (Pre-sales)

Artificial Intelligence • Big Data • Information Technology • Software
Hybrid
Cairo, EGY
1051 Employees

Hewlett Packard Enterprise Logo Hewlett Packard Enterprise

Sales Manager

Artificial Intelligence • Cloud • Information Technology • Consulting
Cairo, EGY
61628 Employees

Similar Companies Hiring

JuiceMedia.AI Thumbnail
Marketing Tech • Machine Learning • Digital Media • Big Data Analytics • Analytics • Agency • AdTech
Marina Del Rey, CA
68 Employees
InCommodities Thumbnail
Renewable Energy • Machine Learning • Information Technology • Energy • Automation • Analytics
Austin, TX
234 Employees
RunPod Thumbnail
Software • Infrastructure as a Service (IaaS) • Cloud • Artificial Intelligence
Charlotte, North Carolina
53 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account