Associate Account Executive

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Summary

The Associate Account Executive is responsible for providing support and assistance to the assigned Account Executive (AE) while contributing toward strong, positive client relationships by ensuring customer satisfaction, growth, and retention for startup. Effectively contributes to service delivery regarding strategic plans on a day-to-day basis, focusing on service, revenue and operational efficiency initiatives.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provides client support services to clients and AE(s) in pursuit of the strategic goals of assigned client(s) and the respective Business Unit.
• Provides internal oversight and tracking of projects and client initiatives to include implementation support of new groups.
• Supports the RFP response process for client’s prospective groups, as well as coordination with Proposals and other internal teams as necessary to include completion of Account Renewal Forms, when applicable.
• Supports the AE with service contract process to ensure accurate and timely invoicing to assigned clients.
• Participates in benefit fairs as needed to support client’s sales initiatives to new groups.
• Assists with tracking and monitoring of client performance guarantees to include facilitation of root-cause analysis and corrective action plans.
• Working under the oversight of the Account Executive, assists with creation of internal and external presentations in support of client initiatives, projects and quarterly business and financial reviews.
• Tracks the delivery of contractual reporting requirements to clients as assigned.
• Assists AE with the contract document requests process for Non-Disclosure Agreements, Amendments, Work Orders, Exhibits, and notifications.
• Assists with monitoring client financial performance of client’s group business by utilizing internal pro-forma financial tools and forums.
• Builds strong and positive internal relationships with the account service matrix team in order to ensure service excellence and client retention.
• Coordinates with MedImpact subject matter experts to increase knowledge of MedImpact products, services, and industry information to be incorporated into client solutions, as necessary.
• Provides preparation and support for client business planning meetings, quarterly and annual business and financial review meetings, client leadership meetings, and internal team strategy planning discussions (as needed).
• Assists with client meeting preparation, including scheduling, agenda preparation, facilitating printing and shipping of meeting materials with marketing and meal ordering.
• Serves as back-up for internal and external meetings when the AE is not available.

Supervisory Responsibilities

No supervisory responsibilities

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

BS/BA and 7+ years’ experience or equivalent combination of education and experience, and 4 years of SME in respective areas

Computer Skills

Intermediate to advanced skill set in MS Office; Word, Excel, PowerPoint, Project and Outlook. 

Certificates, Licenses, Registrations

None Required.

Other Skills and Abilities

• Outstanding knowledge of the health benefits arena, preferably in pharmacy benefits management “PBM” or other managed healthcare services to national and regional managed care organizations, insurance companies, and other health related entities.
• Project management experience and experience with project reporting and status updates

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Mathematical Skills  

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Language Skills    

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Composure

Decision Quality

Organizational Agility

Problem Solving

Customer Focus

Drive for Results

Peer Relations

Time Management

Dealing with Ambiguity

Learning on the Fly

Political Savvy

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Work Location

This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements). Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders.

Working Hours

This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonably meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, at weekends or on holidays as required.  Work hours may be changed from time to time to meet the needs of the business.  Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

Travel

This position requires domestic travel of up to 10% of the time. 

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego,
California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above
statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.