Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.
As an Application Support Analyst, you will be at the forefront of supporting and enhancing key business systems—particularly Product Lifecycle Management (PLM) applications such as Windchill—ensuring seamless functionality and empowering teams across the organization to deliver life-changing innovations.
How you´ll make an impact:
Performs root cause analysis and troubleshoot on business systems, interfaces, configurations, etc., including testing and researching data integrity/accuracy.
Supports, investigates, and resolves technical issues reported by end users on assigned global applications.
Assesses business needs of assigned functional area; including but not limited to determining which business processes to re-engineer or automate.
Develop and propose technology solution options.
Documents technical procedures and knowledge base articles.
Assist end users on general questions related to applications supported.
Documents provide clear and detailed information on tickets.
Keeps excellent communication with other support groups and end users.
What you´ll need (Required):
Bachelor’s degree in computer sciences, Information Technology or Business Administration (or equivalent/relevant fields) and 1 to 3 years of working experience in application support role.
What else we look for (Preferred):
Certifications on Windchill PLM (Product Lifecycle Management) and/or ITIL are a plus.
Experience in supporting Windchill - PLM (Product Lifecycle Management), Quality (eQMS, QMS, IQVIA, Qualityze-IPR) and Lab software (LIMS).
Experience in ticketing systems like ITSM, Service Now, etc.
Understands and have general knowledge of general business processes in Manufacturing area.
Experience working in a fast-paced, dynamic and highly matrixed environment with IT teams, remote development teams and partners.
Experience working with people with diverse experience, culture and time zones.
Experience documenting processes and knowledge base articles.
Competent in handling multiple tasks with attention to detail and perform duties with minimal supervision.
Ability to adapt to new technologies.
Ability to adapt to rapidly changing environment.
Ability to support interfaces with multiple systems.
Top Skills
What We Do
Edwards Lifesciences (NYSE: EW), is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. We thrive on discovery and expanding the boundaries of medical technology, serving patients in 100+ countries, with the help of our employees in areas including Clinical Affairs, Quality Engineering, Research & Development, Regulatory Affairs, Sales & Marketing, corporate functions and more.
Our roots date back to 1958 when Miles Lowell Edwards, a retired engineer with a background in hydraulics and fuel pump operations, set out to build the first artificial heart. Edwards believed the heart could be mechanized and was encouraged by Dr. Albert Starr to focus on developing an artificial heart valve. After just two years, the first Starr-Edwards mitral valve was developed and successfully placed in a patient. This innovation spawned Edwards Laboratories. Miles’ fascination with healing the heart and helping patients with heart disease stemmed from his own experience with rheumatic fever as a teenager and continues to fuel our patient-first culture today.
Today, we are as passionate about providing innovative solutions for people fighting cardiovascular disease as we have ever been. It's our Credo. It takes integrity, collaboration, innovation, and focus. We are leaders in the design and manufacture of tissue replacement heart valves and repair products as well as advanced hemodynamic monitoring. We partner with physicians to innovate products designed to help patients live longer, healthier, and more productive lives.
Our work is both rewarding and a privilege. The importance of what we do defines our approach. We work together to create an environment where ideas can flourish and we provide our people with the resources, expertise and support to bring those ideas to life.
For our legal terms and trademarks, please visit: https://www.edwards.com/legal/legal-terms
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