Responsible for supporting the sales, delivery and account management process for accounts. Focuses on building foundational relationships and identifying initial opportunities for account expansion within the company's diverse digital, data, and AI solutions. Requires a solid understanding of the company�s product line and its basic applications, as well as the client�s objectives and challenges. Manages routine account tasks, including regular communication and follow-ups, to ensure client satisfaction and retention.
ResponsibilitiesClient Relationship Management: Establish and maintain relationships with assigned clients, addressing their day-to-day needs and resolving issues as they arise.
Account Support: Assist with the execution of account plans, including managing schedules, coordinating with internal teams, and ensuring timely delivery of services or products.
Reporting and Documentation: Track and report on account activity, including status updates, performance metrics, and client feedback.
Sales and Upselling: Identify opportunities for upselling and cross selling additional services or products within the scope of the account.
10-12 Years of experience in account management/client success of large accounts
Skills Required
- 10-12 years experience in account management or client success managing large accounts
- Experience supporting sales, delivery, and account management processes
- Solid understanding of digital, data, and AI product offerings and their applications
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
