Assistant Vice President, Inforce Administration

About Us:

EquiTrust Life Insurance Company is a national carrier of competitive, client-friendly annuity products sold through a variety of distribution channels, including more than 20,000 independent agents and independent marketing organizations (IMOs). Since 2003, we have provided exceptional customer service to our clients by operating with integrity and passion. Our efforts are supported by a dedicated workforce who execute their responsibilities through teamwork and an entrepreneurial spirit. EquiTrust sells products nationwide and is headquartered in Chicago, Illinois, with operations in West Des Moines, Iowa.

How You’ll Contribute:

As the Assistant Vice President, Inforce Administration, you will provide strategic and hands-on leadership to our Policy Administration team, overseeing service delivery for both annuity and life product lines. You will lead operational excellence initiatives, strengthen service capabilities across distribution channels, and ensure high-quality policyholder and agent experiences.

In this role, you will collaborate closely with Compliance, Product Development, Technology, Finance, and senior leadership to drive innovation, maintain regulatory excellence, and support sustainable business growth.

We are looking for a collaborative, forward-thinking leader who is passionate about the life insurance and annuity industry and brings strong operational leadership, regulatory knowledge, and a commitment to building inclusive, high-performing teams.

What You’ll Do:

• Lead and develop a team of Policy Administration professionals, fostering engagement, accountability, and continuous improvement.
• Oversee all life and annuity policy administration operations, ensuring accuracy, efficiency, and compliance with company standards and regulatory requirements.
• Drive strategic initiatives including digital transformation, self-service enhancements, and technology improvements that elevate the policyholder and agent experience.
• Partner with Compliance to manage service forms, regulatory updates, and new product implementation.
• Serve as a senior escalation point for complex policyholder and agent service matters.
• Monitor service standards, operational metrics, and reporting to support sound production, regulatory, and budget decisions.
• Lead talent development efforts including hiring, coaching, performance management, succession planning, and employee engagement.
• Strengthen service models to support specialized and independent distribution channels.
• Ensure proper controls, reporting, and financial oversight, including authorization of policy fund disbursements within approval limits.
• Promote a culture aligned with company values—Integrity, Leadership, Accountability, Teamwork, and Passion.
• Collaborate across departments to support product development, mobile technology enhancements, and website functionality.

What You’ll Bring:

Education:

• High School Diploma or equivalent required.
• Bachelor’s degree preferred.
• Professional designations such as FLMI, ALMI, AAPA, or CLU are a plus.

We recognize that talent comes from many paths. A combination of education, certifications, and directly related experience will be considered.

Experience:

• 10+ years of experience in the life insurance and/or annuity industry, with emphasis in policy administration, contract processing, and agent services.
• 5+ years of leadership experience managing professional and operational teams.
• Experience leading system implementations, digital initiatives, or administration platform conversions is preferred.

Knowledge, Skills, and Abilities:

• Strong knowledge of state and federal insurance regulations and tax reporting requirements.
• Demonstrated leadership skills with experience developing managers and supervisors.
• Excellent communication skills with the ability to engage effectively across all organizational levels and with external partners.
• Strong analytical, problem-solving, and decision-making abilities.
• Proven ability to lead change, improve processes, and implement scalable operational solutions.
• Experience with insurance administration systems, MS Office applications, and digital service platforms.
• Ability to exercise sound judgment while balancing organizational, customer, and regulatory priorities.
• High level of integrity and ability to manage confidential information.

Physical Requirements:

• Primarily office-based work environment.
• Regularly required to sit, speak, hear, and use hands for fine manipulation.
• Occasionally required to stand, walk, bend, or reach.
• May occasionally lift or carry items up to 20 pounds.
• Infrequent travel (less than 5%).

 Total Rewards:
In addition to base pay, eligible employees may receive an annual discretionary incentive bonus and access to a competitive benefits package including: 

• Medical, Dental & Vision coverage:
• 401(k) with Company Match
• Paid time off: Vacation, Sick, Holiday, and more
• Paid Parental Leave for both Mothers and Fathers
• Hybrid/Remote Work Options
• Early Friday Closure

EquiTrust is an Equal Opportunity Employer and participates in the U.S. Federal E-Verify program. Applicants have rights under federal and state employment laws. To learn more, visit EquiTrust Careers. 

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.