Assistant Vice President - HR Process Engineer for APAC, Philippines (Hybrid)

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

HR Partner & Delivery sits at the center of Citi’s HR business solutions.  This newly created team future proposition is to provide guidance and coaching to managers on all employee life-cycle processes, solving day to day HR needs for employee by leveraging technology to provide simple and effective employee focused processes

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, HR Process Engineer - Hybrid based in Manila, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

· We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

· We empower our employees to manage their financial well-being and help them plan for the future.

· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

· We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

This role will support the HRP&D team to deliver process design and re-engineering solutions, ensuring the employee and manager experience is foremost in the design thinking.  This role will be an individual contributor role reporting to the Head of Process Design and Re-engineering.  Working in an agile environment partnering with project managers and specialist supporting process change.

The HR Process Engineer is an intermediate level position within the HR Delivery – HR Connect ServiceNow Application Support team. The team is responsible for providing operations support services to the HR organization with technology enhancements and maintenance activities for HR ServiceNow. The team is primarily focused on ensuring the operational readiness of the application for a streamline usage of all Citi employees for their HR related support and inquiries. The team manages various projects throughout various phases of the service delivery life cycle. Most projects require cross functional testing, change management and structured implementation. The team is responsible for identifying process improvement opportunities.

In this role, you are expected to :

• Perform in-depth evaluation of basic operations and business processes, family procedures, and industry standards for business supported to identify and resolve complex problems
• Serve as an analytical and/or procedural expert, representing a unit or team on cross function operational processes and project deliverables
• Liaises with multiple teams across the HR organization
• Assume informal and formal leadership role within team as well as coach and train new recruits
• Has the ability to operate with a limited level of direct supervision.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Serve as an advisor to HR groups and other partners on HR applications (specifically HR ServiceNow), processes, change impacts, etc. 
• Participate in key stakeholder (process owners, HR teams, systems support and technology teams) meetings to assess scope of strategic needs, educate stakeholders on strategy, and make recommendations for achieving desired impact.
• Partner closely with HR Process Owners and HR teams to monitor the performance of multiple initiatives, projects, and programs as they relate to HR ServiceNow
• Provide detailed analyses for the overall impacts resulting from Projects and Change Requests.
• Engage in activities related to change management, as necessary.
• Acts as SME to senior stakeholders and /or other team members.
• Establish yourself as a subject matter expert on the HR ServiceNow application and data[1]driven advisor on processes within remit; including identifying tangible metrics to monitor and measure the impact of implemented changes.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5-8 years of relevant experience (Service Now experience preferred)
• Experience with automated end-to-end sourcing tools
• Proficient in Microsoft Office
• Ability and experience working in a fast paced, high pressure environment
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Can exercise independence of judgement and autonomy.
• Strong process reengineering skills, including the ability to understand the why behind processes and offer suggestions on how to streamline and improve functionality and processes.
• Experience in developing project plans and managing individual deadlines and goals.
• Ability to find issues and problems, generate solutions and choose alternatives using basic root cause analysis.
• Understands HR ServiceNow functionality and is able to communication technical implications of system design.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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