Global Process Owner- Workforce Optimization, Assistant Vice President

Purpose of Role:

The Global Process Owner (GPO) workforce optimization process will be part of GHR COE’s Services organization within Global Human Resources/Corporate Citizenship.

This role will be responsible for leading and optimizing workforce process globally. This role focuses on process standardization, compliance, efficiency, and business requirements. The GPO will work closely with GHR leadership, GHR COE’s, technology teams, and business stakeholders to drive operational excellence in workforce reductions while minimizing risks and ensure consistent compliance requirements.

Major Responsibilities:

• Process Ownership & Governance: Define, design, and govern end to end optimization of Workforce process globally.

• Standardization & Compliance: Ensure global consistency while accommodating local regulatory and legal variances in workforce reductions.

• Process Analysis & Optimization: Conduct detailed process analysis, including data collection on cycle time, headcount impact, time-spend, and efficiency metrics to drive continuous improvements.

• Technology & Automation: Collaborate with GHR technology teams to leverage automation and digital tools for efficient execution of workforce reductions.

• Stakeholder Management: Partner with GHR COE’s , ER, legal, compliance & finance teams to align workforce reduction policies and practices.

• Operational Excellence: Benchmark against industry best practices and develop key Service Level Agreements and Key Performance Indicators to measure process effectiveness.

• Change Management: Establish robust change control mechanism to manage process modifications effectively.

Individual Contributor

• Act as the subject matter expert and trusted advisor for workforce process optimization

• Work closely with GHR COE’s to develop and maintain GHR policy documentation related to workforce reductions.

• Track user compliance with defined processes, ensuring adherence globally.

• Monitor and measure process performance, identifying areas for efficiency gains and cost reduction.

• Drive collaboration with GHR COE’s , HR Business Partners & Finance to ensure smooth execution and support for impacted employees.

Managerial

• Lead the workforce optimization team, providing regular coaching and development

• Train the team in new processes and procedures focusing on operational excellence

• Monitor effectiveness of workforce optimization activities identifying areas for improvement

• Manage service performance SLA’s through regular reporting

• Provide ongoing guidance, mentoring, training and direction

• Conduct regular performance reviews, managing day to day performance requirements

• Participate in wider projects as required

PERSON SPECIFICATION                                                        

Level of Education/ Specific Qualifications:

• Experience in a similar role, preferably financial services/banking

Skills and Experience

• 12+ years of GHR experience with a strong focus on GHR COE’s, workforce reductions, process transformation, and compliance

• Expertise in GHR process design, documentation, and governance.

• Strong knowledge of workforce transition strategies, employment laws, and regulatory requirements across geographies.

• Experience working with GHR technology platforms and automation tools for process efficiency.

• Proficiency in data analysis and process improvement methodologies (e.g., Six Sigma, Lean, Agile).

• Ability to drive cross-functional partnerships with GHR COE’s, ER, HR Business Partners, finance and business leaders.

Required Competencies

• Strategic Thinking – Ability to align workforce reduction strategies with business objectives

• Change Management – Strong capability to lead change in GHR processes and drive stakeholder adoption

• Analytical & data driven decision making – Expertise in process metrics, SLAs, and KPIs

• Leadership & Influence – Ability to engage and influence senior GHR and business leaders

• Global mindset – Experience working in a multinational environment, balancing standardization with local legal requirement.

• Risk & Compliance Management – Deep understanding of employment regulations related to workforce reductions.

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